Roosevelt SBHC- Medical Assistant I/II

La Clinica de La Raza•Oakland, CA

About The Position

La Clínica de La Raza is seeking Medical Assistants to provide patient-centered care and a positive patient experience while performing duties within their scope of practice. The role requires accuracy, attention to detail, efficiency, strong interpersonal skills, and the ability to remain composed in a fast-paced clinic while supporting patients and other care team members. Medical Assistants support clinical visits by preparing rooms and equipment, gathering patient information, taking vital signs, performing routine tests and procedures, assisting providers, administering medications and immunizations as directed, and documenting care in the Electronic Health Record (EHR). They also help coordinate patient flow, provide education and follow-up instructions, and complete general office and record-keeping duties. The position works collaboratively with the care team and contributes to quality care, a welcoming clinical environment, and ongoing professional development.

Requirements

High school diploma or equivalent.
Knowledge of basic medical assisting practices, skills, and equipment.
Knowledge of medical terminology, chronic health conditions, and health education related to the service area.
Ability to use modern computer applications and electronic health records.
Knowledge of administering skin tests and medications by injection.
Knowledge of safe methods for lifting and moving patients, equipment, and supplies.
Knowledge of cleaning and sterilization techniques for medical equipment, examination rooms, and patient areas.
Bilingual proficiency in Spanish or another specified language.
Flexibility and ability to accept changes gracefully.
Ability to work professionally and collaboratively in team-based care delivery.
Comfort with direct patient contact and strong interpersonal skills for patient education and coaching.
Ability to work across cultures and support diversity, equity, and inclusion.
Clear and efficient written and verbal communication skills in English.
Ability to maintain accurate and concise patient records.
Ability to participate in Saturday and evening rotations.
MA-I qualification: completion of an accredited Medical Assistant training program; or a current BLS certificate, obtainable within a 30-day grace period from hire; or one year of hospital, clinic, or medical office experience and completion of on-the-job training with documented sign-off on all competencies within 90 days of hire; or completion of on-the-job training with documented sign-off on all competencies within 90 days of hire.
MA-II qualification: certification from AAMA, AMT, CCMA, NRCMA, or another board-approved medical assistant certifying organization.
MA-II applicants must hold a current BLS certificate, with a 30-day grace period from hire to obtain it.
Health clearances and immunization records required of healthcare professionals.
Able to remain stationary, often standing or sitting, for prolonged periods.
Able to bend, lift, push, pull, adjust, or move objects weighing up to 15 pounds in all directions and occasionally more.
Able to perform repetitive motions that may involve the neck, wrists, hands, or fingers and reach above shoulder level or below the waist.

Nice To Haves

Phlebotomy certification.
Bilingual English/Spanish or other language proficiency to meet the needs of the patient population.

Responsibilities

Prepare treatment rooms and medical laboratory equipment.
Verify the purpose of patient visits, obtain medical history, administer health questionnaires, and document information in the EHR while maintaining confidentiality.
Prepare patients for examinations by performing preliminary physical tests and taking vital signs.
Communicate patient requests and information to providers and care team members.
Perform routine tests and procedures, including vision, hearing, urine dipstick, pregnancy, blood glucose, hemoglobin A1C, sputum collection, oral HIV testing, and non-invasive specimen collection.
Collect finger-stick blood and other laboratory specimens; log and prepare specimens for testing.
Perform clinician-directed procedures such as nebulizer treatments, spirometry, suture removal, and wound care.
Coordinate patient flow and help providers examine and treat patients.
Clean and sterilize instruments and dispose of contaminated supplies.
Explain or translate treatment procedures, medications, diets, and provider instructions to patients.
Schedule follow-up and recall appointments; contact medical facilities or departments to arrange tests or appointments.
Prepare and administer medications and injections as directed by a provider, and provide prescription information to pharmacies as directed.
Participate in panel management and population health practices and software tools.
Complete and review information at the end of patient visits; administer immunizations and document them in the EHR and other tracking systems.
Maintain complete, thorough, and accurate logs, forms, records, charts, and other patient records.
Provide patient education and follow-up care instructions as directed by a provider.
Work effectively with providers and other care team members to support patient experience and quality outcomes.
Participate in huddles, staff meetings, team-building activities, and assigned development opportunities; continue professional development through educational opportunities.
Follow La Clínica ethical and professional standards, policies, and procedures.
Perform general office duties, including scheduling appointments, answering telephones, recording provider medical updates, and completing insurance forms.
Screen and monitor EHR requests and complete or route them as assigned.
Greet and register patients in the appropriate electronic system.
Inventory supplies, place orders, and verify receipt of medical, laboratory, and office supplies or equipment.
Maintain equipment by following operating instructions, troubleshooting issues, maintaining supplies, performing preventive maintenance, and calling for repairs.
Enter key medical record information and perform required record-keeping duties.