Medical Assistant - Front Desk (Phlebotomist and Tech)

NuLife Institute • Miami, FL

10d • Hybrid

About The Position

This is a dual-impact position responsible for controlling the entire front-of-house patient experience and executing clinical support tasks at a high level. The role acts as a bridge between luxury hospitality and medical precision, requiring the ability to operate seamlessly in both environments. The position is a hybrid role combining front desk/administrative concierge duties with medical assistant responsibilities.

Requirements

• Medical Assistant Certification (or equivalent) required
• Graduate of accredited MA, Paramedic, or military medical training program
• CPR Certification required
• Knowledge of regulatory and compliance standards
• Ability to switch from luxury concierge to clinical execution instantly without drop in quality.
• Polished appearance, confident tone, controlled communication.
• Situational awareness, ability to anticipate needs and prevent problems.
• Ability to handle multiple patients, providers, and tasks without errors under pressure.
• Ownership mentality, ability to fix issues immediately.
• Detail orientation, ensuring nothing is missed (documentation, labs, timing, patient experience).

Nice To Haves

• Minimum 1 year of Medical Assistant experience preferred
• Experience with EHR/CRM systems preferred
• Bi-lingual (English/Spanish) preferred

Responsibilities

• Greet every patient by name immediately and maintain a calm, polished, high-end environment.
• Manage check-in/check-out with zero friction or confusion.
• Control patient flow, delays, and communication proactively.
• Enter and manage patient data in EHR/CRM systems with accuracy.
• Handle inbound/outbound communication with clarity and authority.
• Create and manage lab requisitions and documentation.
• Maintain a flawless front-of-house presentation (cleanliness, organization, readiness).
• Support inventory tracking and ordering with Office Manager.
• Greet patients and confirm medical questionnaires and consent forms.
• Perform vital sign assessments accurately and efficiently.
• Prepare exam rooms and assist providers during procedures.
• Perform lab-related tasks, including venipuncture, injections, IV preparation and/or initiation, and urinalysis.
• Assist in operating medical equipment for routine diagnostics.
• Upload and maintain laboratory results in patient records.
• Ensure all clinical processes meet compliance and safety standards.

Benefits

• Retirement Plan: 401(k) [Matching]
• Health/Life Insurance Plan(s): Medical (100% paid by NuLife Institute for all full-time team members of 5+ Years), Dental, Vision, Life
• (PTO) Paid Time Off: Vacation Day(s), Personal/Sick Day(s)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree