Medical Assistant Floater I (CMA/RMA)

Millennium Physician Group•Bonita Springs, FL

4d•Onsite

About The Position

We are excited to announce an opening for a Certified/Registered Medical Assistant Floater I in our Bonita Springs, Florida, clinics to support both our front office and clinical teams in delivering exceptional, patient-centered care. In this role, you will be the first point of contact for patients—welcoming them with a warm smile, assisting with check-in, and ensuring a smooth, efficient visit. You will also support providers with clinical tasks such as patient intake, assisting with exams and procedures, performing basic tests, and helping patients feel comfortable and informed throughout their care. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys connecting with people, and is passionate about healthcare. Your attention to detail, teamwork, and dedication to service will have a direct impact on the health and wellness of our community.

Requirements

High school diploma or equivalent required.
Graduate of an accredited Medical Assistant program required.
Basic Life Support (BLS) certification required.
Skilled in obtaining and documenting vital signs (blood pressure, temperature, pulse, respiration, SpO₂, height, and weight).
Proficient in EKG administration and other routine diagnostic procedures as directed by the provider.
Knowledge of infection control, universal precautions, and sterile technique.
Competent in assisting with minor procedures, patient preparation, and clinical room setup.
Proficient in medical terminology, documentation accuracy, and appointment scheduling.
Availability: Monday-Friday 8:00 AM to 5:00 PM EST.
Travel required within Bonita Springs locations.

Nice To Haves

Prior clinical or internship experience preferred but not required.
Certification or registration (AAMA, AMT, NHA, or equivalent) strongly preferred.
Bilingual (English/Spanish) preferred.
Basic computer literacy: preferred with electronic health record (EHR) systems.

Responsibilities

Conducts comprehensive patient intakes, including obtaining vital signs, recording medical histories, and reviewing medication and allergy information.
Assists providers during examinations, minor procedures, wound care, and diagnostic testing while ensuring patient comfort and safety.
Performs EKGs, immunizations, and specimen collection in accordance with policy and competency standards.
Prepares, labels, and processes laboratory samples and point-of-care tests accurately.
Maintains infection control, safety protocols, and equipment calibration across all clinical areas.
Supports providers with patient triage, care coordination, and transitions across clinical settings.
Provides patient education regarding medications, treatment plans, chronic condition management, and preventive care.
Accurately documents clinical data, provider instructions, and patient updates in the electronic health record (EHR).
Schedules, confirms, and tracks patient appointments, referrals, authorizations, and test results to ensure timely care.
Verifies insurance coverage and assists with prior authorizations, billing, and coding processes as needed.
Monitors inventory levels and prepares examination or procedure rooms with required supplies and equipment.
Participates in performance improvement initiatives, clinical audits, and safety drills to support continuous quality improvement.
Facilitates communication among patients, providers, and interdisciplinary teams to ensure coordinated, patient-centered care.
Maintains confidentiality and adheres to HIPAA, OSHA, infection control, and all compliance standards.
Upholds compassionate, culturally competent care while maintaining sensitivity to diverse patient populations.
Demonstrates excellent guest service to internal team members and patients.
Performs other related duties as assigned.
Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact information is accurate and current in the EHR.
Collects and processes copayments following standard cash-handling and reconciliation procedures.
Verifies insurance eligibility, obtains required authorizations, and documents verification results accurately in the patient record.
Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
Answers and routes phone calls, schedules or reschedules appointments, and maintains daily appointment schedules while communicating adjustments to clinical staff.
Processes urgent specialist referrals, appointment ticklers, and medical record release requests in a timely and accurate manner.
Performs clerical and administrative tasks including filing, faxing, scanning, and uploading documents into the EHR.
Reviews patient accounts for outstanding balances or documentation errors and partners with billing to resolve discrepancies.
Maintains full HIPAA and privacy compliance by safeguarding patient information, properly managing documentation, and limiting access to authorized users only.
Identifies and reports potential privacy breaches, compliance risks, or billing concerns promptly according to established protocols.
Prepares, routes, and manages medical documentation to ensure completeness, confidentiality, and accuracy.
Provides professional, courteous customer service and maintains composure during high-volume or challenging situations.
Coordinates scheduling across multiple providers, departments, or specialties to support efficient patient flow.
Audits patient charts, registration data, and referral documentation to identify and correct compliance or process issues.
Participates in mandatory training programs related to compliance, privacy, workflow changes, and patient experience.
Supports the Practice Manager and care team with assigned administrative tasks.
Participates in departmental audits, workflow redesign initiatives, and implementation of new systems or technologies.
Prepares and distributes operational reports related to scheduling efficiency, registration accuracy, or service metrics.
Demonstrates excellent guest service to internal team members and patients.
Performs other related duties as assigned.