Medical Assistant Float

American Oncology Network•Pooler, GA

11d•$16 - $24•Onsite

About The Position

The Medical Assistant Float assists physicians with office-based medical procedures and performs phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance. The role supports patient intake and documentation, laboratory operations, scheduling, inventory, and compliance with applicable standards and regulations. The employee may work at any AON location to meet business needs and may be asked to work overtime with sufficient notice. Weekend shifts may be required depending on location hours and operational needs.

Requirements

High school diploma or GED.
Certifications and licenses as required by the state of employment.
Current BLS certification required.
Valid driver’s license and access to a vehicle for travel to other clinic locations as needed.
One year of experience as a medical assistant in a clinic or physician’s office, with the ability to perform venipuncture.
Critical-thinking, problem-solving, analytical, decision-making, planning, time-management, organizational, and detail-oriented skills; ability to exercise independent judgment.
Interpersonal effectiveness, emotional intelligence, diplomacy, tact, conflict management, delegation, and diversity awareness; ability to handle sensitive and confidential material and emotionally charged matters.
Good command of English and effective oral, written, and presentation communication skills; active listening and balanced feedback skills.
Strong customer focus and ability to support quality, performance, operational excellence, collaboration, partnerships, and positive employee, physician, and community relations.
Ability to manage time, competing priorities, stress, and professional development; self-motivated and able to work independently with limited supervision.
Ability to work effectively in a fast-paced, multi-site environment and manage competing demands from different stakeholders and locations.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Experience or proficiency with an EMR.
Ability to travel less than 25%.

Nice To Haves

A second language is an asset but is not required.

Responsibilities

Perform quality control procedures before patient testing and document quality-control and quality-assurance corrective actions.
Perform laboratory blood work and blood draws; handle and process specimens according to laboratory procedures.
Perform technical laboratory procedures accurately and promptly in accordance with accrediting and regulatory standards.
Prepare blood or bone marrow slides for evaluation.
Send outside laboratory tests to the appropriate facility according to the patient’s insurance plan.
Maintain test-report logs, quality-control logs, equipment records, and checklists as required by regulatory agencies.
Follow the AON patient identification policy and procedure at every patient encounter.
Obtain and document vital signs, height, weight, pain level, and PHQ-9 depression screening as requested by the physician in the Onco/EMR system.
Place patients in exam rooms and prepare them for the physician in a timely manner.
Receive laboratory reports by telephone, laboratory system, or fax and document them in the patient’s chart or Onco/EMR for physician review.
Assist physicians with bone marrow procedures, fine needle aspiration, paracentesis, and pelvic exams.
Schedule outside testing, physician referrals, and hospital admissions as ordered, when applicable.
Thoroughly document testing and treatment in medical records; prepare encounter forms or complete applicable EMR superbill steps.
Show physicians critical blood counts according to guidelines.
Obtain relevant scans and CDs and prepare them for physician review.
Maintain adequate supplies and place orders with purchasing as needed.
Troubleshoot instrument malfunctions and contact the central laboratory or instrument service company when necessary.
Perform EKG testing where applicable.
Perform duties and compliance testing needed to keep the laboratory compliant with state and federal regulatory agencies.
Complete the required annual CEUs to meet C.O.L.A. requirements.
Follow safety guidelines and maintain cleanliness of the laboratory and equipment.
Comply with applicable laws and regulations regarding patient care, patient rights, safety, billing, and collections; follow AON and departmental policies, including IT policies and the Disaster Recovery Plan.
Maintain the confidentiality of patient information.
Assist in training new employees in related job duties.
Travel to AON locations as needed to support business needs.
Work overtime when given sufficient notice and work weekend shifts when required by location hours and operational needs.
Perform other job-related duties as assigned.