Medical Assistant Float

Concentra•New Haven, CT

12d•$20 - $25•Onsite

About The Position

The Medical Assistant Float, described as a Medical Support Specialist (MSS), performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility areas as needed, including registration and referral management. The role delivers efficient, accurate one-on-one patient care in a fast-paced environment and helps ensure patients receive quality clinical care and a positive experience. This is a float position serving the New Haven, Stratford, and Wallingford locations. The role also supports patient flow, front- and back-office clerical tasks, documentation, equipment and supply readiness, and the overall orderly appearance of the facility. Duties and responsibilities may change with or without notice. The position requires discretion and secure handling of confidential and critical information.

Requirements

Vocational, technical, or business school education level.
Graduate of an accredited medical assistant program, with completion of an externship highly preferred; alternatively, at least one year of direct patient care experience as a medical assistant, or military medical specialist experience. Must meet credentials applicable in the state of employment and relevant regulations.
Customarily at least six months of medical assistant experience.
Knowledge of medical procedures and medical terminology.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Strong customer service skills and ability to interact with people tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with applicable laws and company policies.
Clear and professional verbal and written communication skills.
Teamwork orientation and ability to maintain working relationships with colleagues at all levels.
Ability to obtain certifications required for Medical Support Specialists, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.
Ability to exercise ongoing discretion and securely manage confidential and critical information.

Nice To Haves

Completion of an externship as part of an accredited medical assistant program.
Working knowledge of state-specific occupational medicine requirements.

Responsibilities

Perform DOT and non-DOT drug and alcohol testing.
Prepare patients for physical examinations, take vital signs, and conduct required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiograms, and respirator fit testing.
Perform rapid screening tests such as influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist the clinician with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and DME as ordered by the treating clinician and in accordance with state regulations.
Complete quality assurance activities on equipment, medical devices, and testing processes used in the center.
Maintain supplies; clean rooms and equipment; and stock exam rooms.
Maintain and operate medical devices and equipment, including calibration and record keeping in accordance with current policies and procedures.
Notify a supervisor promptly if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
Assist with patient flow and volume in partnership with center leadership.
Keep patients informed about expected wait times throughout their center visit.
Perform front- and back-office clerical tasks associated with patient care and proper record keeping, ensuring documentation accuracy.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.
Participate in initial and ongoing training as required.
Obtain required Medical Support Specialist certifications, including Drug Screen Collection, Breath Alcohol Certification, and Hair and Oral Fluids Collection.