Medical Assistant Float

Concentra•New Haven, CT

12d

About The Position

The Medical Assistant Float, referred to in the description as a Medical Support Specialist (MSS), performs routine medical and testing procedures under the direct supervision of the treating clinician and supports other facility areas as needed, including registration and referral management. The role delivers efficient, accurate one-on-one patient care in a fast-paced environment and helps provide a quality clinical experience. This is a floating position across the New Haven, Stratford, and Wallingford locations.

Requirements

Graduate of an accredited medical assistant program with completion of an externship highly preferred, or at least one year of direct patient care experience as a medical assistant, or military medical specialist experience; must meet applicable credentials and state requirements.
Customarily at least six months of medical assistant experience.
Knowledge of medical procedures and medical terminology.
Ability to make decisions or solve problems using logic to identify key facts, explore alternatives, and propose quality solutions.
Strong customer service skills and ability to interact tactfully and professionally.
Ability to properly handle sensitive and confidential information, including HIPAA and PHI, in accordance with laws and company policies.
Clear, professional verbal and written communication skills.
Teamwork orientation and ability to maintain working relationships with colleagues at all levels.
Intermediate knowledge of Microsoft Office, including Word, Excel, and Outlook, and ability to enter data into various systems and applications.
Ability to obtain required Medical Support Specialist certifications, including drug screen collection, breath alcohol certification, and hair and oral fluids collection.

Nice To Haves

Working knowledge of occupational medicine requirements, including state-specific requirements.

Responsibilities

Perform DOT and non-DOT drug and alcohol testing.
Prepare patients for physical examinations by taking vital signs and conducting required or requested ancillary testing, including vaccines and injections, phlebotomy, PFTs, audiogram testing, and respirator fit testing.
Perform rapid screening tests, including influenza, strep, mono, and glucose tests.
Assist providers during examinations and treatment.
Perform routine medical procedures ordered by the treating clinician and triage emergent patients as needed.
Prepare and assist the clinician with procedure setup and injury care.
Apply bandages, dressings, and splints as ordered by the treating clinician.
Dispense medications and durable medical equipment (DME) as ordered by the treating clinician and in accordance with state regulations.
Perform quality assurance activities on equipment, medical devices, and testing processes used in the center.
Maintain supplies; clean rooms and equipment; and stock exam rooms.
Operate and maintain medical devices and equipment, including calibration and record keeping in accordance with current policies and procedures.
Notify the supervisor immediately about malfunctioning equipment, supply needs, or facility issues.
Assist with patient flow and volume in partnership with center leadership.
Keep patients informed of expected wait times throughout their visit.
Perform front- and back-office clerical tasks associated with patient care and accurate record keeping.
Ensure documentation is accurate.
Perform front-office duties, including greeting patients, obtaining authorization, checking patients in and out, communicating wait times, answering a multi-line telephone system, and distributing employer results or paperwork as needed.
Follow HIPAA guidelines and safety rules.
Attend center staff meetings or huddles as required.
Help maintain a neat, clean, and orderly facility.
Complete applicable training, including monthly clinical competency training.
Participate in initial and ongoing required training and obtain required Medical Support Specialist certifications, including drug screen collection, breath alcohol certification, and hair and oral fluids collection.