Medical Assistant Float

COMMUNITY MEDICAL CENTERS INC•Lodi, CA

9d•$25 - $26•Onsite

About The Position

The Medical Assistant Float works as part of the Care Team with licensed clinical staff and others to provide patient care at Community Medical Centers (CMC). The role supports an excellent patient experience through intake assessments, pre-visit chart review, preventive-care monitoring, patient rooming, and other clinical and administrative processes. The position may be assigned to various CMC clinic locations based on operational coverage needs and, if assigned to the Float Pool, may work at different locations throughout the workweek. The role may require evening and/or weekend work. The Medical Assistant reports to and is under the general direction of physician staff. For supervision and training, service delivery, and performance evaluations, the position reports directly to the Center Manager or Back Office Supervisor designated at the assigned site. The Chief Nursing Officer provides oversight of the Medical Assistant’s clinical activities.

Requirements

Satisfactory completion of an accredited medical assistant training program.
High school diploma or equivalent.
Current basic life support (BLS) certificate, or ability to obtain one before the date of hire.
Ability to pass CMC’s written proficiency test and clinical skills competency checklist during the initial orientation period.
Knowledge of medical practice and care, examination and treatment room procedures, medical equipment and instruments, and common safety hazards and precautions.
Skill in assisting with treatments and medication administration as directed, taking vital signs, performing venipuncture and injections, maintaining records, recording test results accurately, and supporting department quality assurance.
Ability to maintain quality-control standards, respond calmly and effectively in emergencies, interpret and apply guidelines and procedures, communicate clearly, and work effectively with patients, medical staff, and the public.
Ability to work independently with minimal supervision, take direction from different clinicians, and function as part of a patient-care team.
Ability to provide sensitive, respectful care to people from diverse backgrounds and excellent customer service that reflects trust and respect.
Ability to listen reflectively and empathetically, acknowledge others’ needs and values, and communicate with welcoming language, appropriate tone and body language, eye contact, and a smile.
Ability to demonstrate identified skills annually and complete required competency testing on time.
Ability to meet the physical demands of the position, including standing and walking for extended periods and occasionally lifting and carrying up to 35 pounds.
Correctable vision to 20/40 and hearing within the normal range for telephone contacts.

Responsibilities

Promote CMC’s mission, vision, and values.
Conduct patient intake assessments, including reason for visit, pertinent medical history, medication reconciliation, vital signs, consents, and other screenings.
Set up telehealth appointments and complete as much of the intake assessment as possible by telephone or video.
Conduct pre-visit chart reviews to identify follow-up issues, screenings, preventive care needs, and lab results awaiting provider sign-off.
Ensure appropriate screening tools are completed, including PHQ-9 and health literacy screening.
Support CMC’s Team Care practices and conduct daily and ad hoc Care Team huddles.
Provide red-carpet services and identify and document patient self-management and follow-up goals.
Prepare examination areas, immunizations, instruments, and supplies for procedures; stock and prepare examination rooms.
Support efficient patient flow and report patient wait times greater than 15 minutes to appropriate leads or managers.
Interpret for non-English-speaking patients as needed and coordinate remote interpretation with providers.
Administer clinician-ordered oral, intramuscular, intradermal, and subcutaneous immunizations within scope of practice.
Perform and record urine dips; prepare urine samples for laboratory testing; instruct patients in specimen collection; and provide normal lab results only after provider approval.
Conduct CLIA-waived laboratory testing, including glucose, pregnancy, and rapid strep tests; perform capillary specimen collection and handle blood and other specimens.
Perform and document laboratory equipment quality control.
Record appropriate face-to-face and telephone encounter information in the Electronic Health Record.
Facilitate timely and effective communication between providers and patients, and assist with patient intake and telephone calls.
Maintain supplies and medications, check expiration dates, clean and sterilize supplies as directed, and assist with reordering expendable supplies and medications.
Perform electrocardiograms and spirometry testing as needed or ordered.
Monitor medical equipment and report suspected problems to the appropriate lead, manager, or director.
Coordinate in-house referrals, prior authorizations, and follow-up for urgent or STAT referrals; direct routine referrals to the Centralized Referral Department.
Provide individual patient education with and as directed by clinical staff, and participate in follow-up activities.
Perform clinic opening and closing procedures and participate in staff meetings.
Keep current with clinical tasks, inbox items, and administrative messages from leadership.
Support the clinic in meeting organizational quality metrics and complete required reportable-disease records and monthly reports.
Perform receptionist duties when assigned to a small work site and provide designated front-office support when needed and consistent with training and competency.
Maintain vaccine viability and monitor vaccine refrigerators.
Complete required annual competencies, didactic training, and observational competency testing on time.
Perform other duties as assigned.