Medical Assistant/EMG Tech

Ochsner Clinic Foundation•Covington, KY

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with health care services for patients of varied backgrounds and ages, maintains positive relationships with patients and families, and supports an efficient patient flow in coordination with fellow employees and the attending physician. Communicates by phone to address patient needs and uses company data systems to document pertinent medical information. The role supports patients and providers throughout visits, helps ensure they are prepared, answers patient questions before departure, prepares rooms for subsequent appointments, and completes appropriate documentation, including registration when needed. The position requires maintaining clinical knowledge, technical skills, training, and credentials through professional development. It also requires adapting communication and care to each patient population and complying with applicable workplace procedures, policies, laws, accreditation standards, and regulatory requirements. The role routinely involves patient-care environments and exposure risks associated with blood, body fluids, tissue, specimens, communicable diseases, and potentially hazardous medications or waste.

Requirements

High school diploma, GED, or equivalent.
Experience handling and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels.
Strong interpersonal and customer service skills.
Ability to meet the physical demands of medium work, including exerting 20 to 50 pounds of force occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly.
Ability to work in a patient-care environment with routine exposure to blood, body fluids, tissue, specimens, communicable diseases, and potential exposure to hazardous medications or waste.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide effective patient service and communicate clearly by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Handle other duties as assigned effectively and efficiently.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior and communication to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permission, and adapting communication style.
Comply with applicable policies, standards, laws, accreditation requirements, and regulatory requirements.
Report known or suspected unethical conduct and patient, employee, privacy, or other compliance-related concerns.