Medical Assistant/EMG Tech

Ochsner Health•Slidell, LA

About The Position

This role provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. The Medical Assistant/EMG Tech supports healthcare delivery to patients of varied backgrounds and ages, maintains positive relationships with patients and families, and works with colleagues to keep patient visits flowing efficiently. The role also communicates with patients by phone and documents pertinent medical information in company data systems. The position supports patients and providers throughout visits, prepares patients and providers for appointments, answers patient questions, prepares rooms for the next appointment, completes appropriate documentation, and delivers effective in-person and telephone service. It requires adapting communication and care to patient needs, maintaining clinical knowledge and credentials, and complying with applicable policies, laws, regulations, accreditation standards, and workplace requirements. The role is performed in a healthcare patient-care environment and involves routine exposure to blood, body fluids, tissue, specimens that may contain communicable diseases, and potentially hazardous medications or waste. It has a Medium Work physical demand classification.

Requirements

High school diploma, GED, or equivalent.
Experience working with and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to individuals at varying levels throughout the patient-care process.
Strong interpersonal and customer service skills.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before they leave and prepare the room for the next appointment.
Provide excellent patient service through effective communication over the phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain required clinical knowledge, technical skills, training, and credentials through professional development.
Handle other assigned duties effectively and efficiently.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the specific patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adjusting communication style.
Comply with policies and standards.
Remain knowledgeable about applicable federal, state, and local laws, accreditation standards, and regulatory requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns immediately.