Medical Assistant Coordinator

University of Utah Health•Salt Lake City, UT

14d

About The Position

The Medical Assistant Coordinator is a seasoned Medical Assistant who organizes, plans, and coordinates daily clinic activities related to patient flow and continuity of care. The role supports efficient patient flow and high-quality service, serves as the principal EpicCare super-user, and leads clinical staff through mentorship and training. It provides direct patient care and may include specialized skills, as well as accessing and administering medications within the employee’s scope of practice and state law. The position works in a healthcare setting within University of Utah Health, an academic health system with five hospitals and eleven clinics.

Requirements

At least six months of contiguous experience as a Medical Assistant within the department.
Must be in good standing with the organization and have received no formal disciplinary action in the past rolling calendar year.
Obtain a current RQI Healthcare Provider eCredential through the University of Utah Health RQI system within 30 days of hire.
Hold at least one of the following: current Advanced EMT certification in Utah; current AAMA Certified Medical Assistant (CMA) certification; current Utah Paramedic certification; current AMT Registered Medical Assistant (RMA) certification; current AAMA ABR-OE credential; current NRCMA–Medical Assistant certification through the National Association for Health Professionals; current NHA Clinical Medical Assistant Certification; or current NCCT National Certified Medical Assistant (NCMA) certification.
Meet any additional license requirements determined by the hiring department.
Demonstrate availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient-care environment.
Demonstrate leadership, critical-thinking, problem-solving, and decision-making skills.
Model the behavior qualities defined in PROMISE standards with passion and positivity.
Be able to prioritize patient flow and clinic needs.
Demonstrate effective human relations and communication skills.
Be able to assist providers with patient care under the supervision of a licensed clinician.
Demonstrate knowledge and skills to provide care appropriate to the patient population, including knowledge of life-span growth and development and the ability to review patient-status data and provide care according to department policies and procedures.
Demonstrate knowledge of EpicCare or another clinical computer program.
Demonstrate phlebotomy, laboratory specimen handling, and processing skills.
Meet the position’s physical requirements with or without accommodation, including the ability to move patients or objects weighing up to 50 pounds.

Nice To Haves

Completion of the MA Leadership program through the Clinical Staff Education department.

Responsibilities

Perform all clinical functions of Medical Assistant I, II, and III.
Serve as the principal EpicCare super-user, supporting and training staff and providers and attending ongoing training and updates.
Facilitate annual improvement projects within the clinic in coordination with the clinic care team.
Support efficient clinic workflow through patient or visit flow coordination, daily schedule review, leading huddles, or pre-visit planning.
Serve as a primary preceptor for new staff.
Provide ongoing support and mentoring for clinical staff.
Coordinate care for specific patient populations as needed.
Participate in documenting compliance audits as designated.
Coordinate referrals and obtain insurance pre-authorizations for procedures and treatments as needed.
Complete patient registration, assist with co-pays and account balances, and reconcile daily cash reports as needed.
Perform other administrative duties, projects, and committee assignments as assigned.
Work rotating schedules, potentially including variable hours, weekends, nights, and holidays, according to operational and patient-care needs.