Clinical Coordinator - Medical Assistant

WOOD RIVER HEALTH•Hope Valley, RI

12h•Onsite

About The Position

Wood River Health is hiring a Clinical Coordinator to supervise, assess competencies, schedule, and provide ongoing training for Medical Assistants and designated clinical support staff. Working closely with the Nurse Manager and clinical leadership, the role supports efficient clinic operations, regulatory compliance, patient outreach, clinical data collection, and high-quality patient care. The position is divided equally between administrative and supervisory duties and direct patient care as a Medical Assistant (50% each). It is fully onsite, with work assignments at the Hope Valley and Westerly locations as business needs require; assignments may be temporary, regular, or rotating.

Requirements

Associate degree in a related field; Medical Assisting preferred. Healthcare-specific managerial education, experience, and training may substitute for the associate degree.
At least 5 years of clinical Medical Assistant experience.
Experience in supervisory roles or other management is required.
CPR certification is required.
Ability to effectively use Microsoft Office Suite, the internet, and email.
Cultural sensitivity to work with a diverse patient and staff population.
Ability and willingness to work onsite at both the Hope Valley and Westerly locations as business needs require.

Nice To Haves

Medical Assisting degree or education.
Supervisory experience in a community health setting.
Knowledge of referral processes and insurance companies.
Knowledge of medical terminology.
Electronic Health Record experience.
Medical Assistant certification or Registered Medical Assistant certification.

Responsibilities

Participate in direct patient care as a Medical Assistant.
Manage, organize, and supervise Medical Assistant attendance and timely completion of required learning.
Ensure appropriate staffing levels, in a fiscally responsible manner, to support uninterrupted patient care during operating hours.
Help develop efficient patient encounter cycle processes to address quality gaps, support pre-visit planning and huddles, and enable team members to work at the top of their license.
In collaboration with the Nurse Manager, track ongoing education needs and document maintenance in accordance with Rhode Island Department of Health expectations and Medical Assistant certification requirements, when applicable.
Supervise, coach, and mentor staff in areas of responsibility, including schedule management, resilience, and a positive workplace environment.
Conduct regular performance reviews with the Nurse Manager and provide staff performance feedback.
Perform or participate in staff competency testing within training, expertise, and scope of duties, including training on electronic medical record workflows and day-to-day nonclinical job expectations.
Inform corrective actions and facilitate follow-up and resolution of issues, problems, and concerns.
Verify and authorize timesheets for payroll processing.
Develop and implement tracking mechanisms for department in-service training activities for medical department employees.
Collaborate with the Chief Medical Officer to evaluate data and implement changes to improve quality indicators and measures requiring nonclinical work.
Collaborate with the Nurse Manager to facilitate group visits for chronic care patients.
Comply with federal and health center requirements concerning protected health information and patient privacy; safeguard patient information under HIPAA.
Participate in community events representing Wood River Health.
Maintain strict confidentiality and support the mission, vision, and values of Wood River Health.
Follow organizational policies and procedures and Wood River Health Compliance Program Standards.
Participate in hiring, train and supervise employees within areas of responsibility, evaluate performance, and provide regular feedback.
Perform other duties as assigned to meet business needs.