Medical Assistant/Clinical Service Specialist, Per Diem - Cherry Hill, NJ

Vivo Infusion•Cherry Hill, NJ

6d•Onsite

About The Position

VIVO Infusion is seeking a dedicated and compassionate Medical Assistant/Clinical Service Specialist to support clinical operations at its Cherry Hill, New Jersey infusion center. The role provides support to the medical team and patients, including patient care, administrative and front-end duties, and assistance with safe, compassionate care in accordance with applicable guidelines and regulations. The position requires prior administrative experience, initiative, and the ability to work independently. Some shifts may occur when no patients are scheduled; on those days, the employee may work alone to handle administrative functions and receive medical deliveries. The role is per diem, scheduled as needed on Mondays and Tuesdays from 8:00 a.m. to 6:00 p.m., and reports to the Clinical Operations Manager.

Requirements

High school diploma or equivalent.
CPR/BLS certification required before the start date.
At least 1 year of experience working in a clinical environment.
At least 1 year in an administrative, patient-facing, or customer-service role.
Ability to work independently as needed.
Strong communication and interpersonal skills, including the ability to communicate professionally and effectively with staff, patients, and physicians.
Computer skills for electronic recordkeeping.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.

Nice To Haves

Medical Assistant certification.
Phlebotomy and lab processing skills.

Responsibilities

Perform patient care activities in accordance with standards of practice.
Room clinic patients in person or virtually and update patient charts with required information.
Communicate pertinent patient information to providers and nurses to support quality and continuity of care.
Greet patients, assist with scheduling, manage incoming and outgoing calls, and process payments.
Ensure efficient turnover of exam rooms and assist providers in exam rooms as requested.
Collect, prepare, and submit ordered patient lab specimens as directed.
Assist the Patient Services team with prior authorizations for prescribed treatments and documents.
Triage patient calls and messages and document them appropriately.
Order and manage supplies under the manager's direction.
Disinfect and stock exam rooms and help obtain records required for patient charts.
Communicate effectively and report patient issues as needed during the treatment day.
Follow company policies and CDC infection-control guidelines.
Assist with proper handling and storage of hazardous materials.
Maintain confidentiality of company and patient records and adhere to HIPAA requirements.
Communicate schedule changes to the team and assist with rescheduling patients.
Manage incoming mail and deliveries.