Medical Assistant/Check Out- Mandeville Family Medicine

Ochsner Health•Mandeville, LA

About The Position

Provides individualized medical care to assigned patients in person, electronically, and by telephone under the supervision of a licensed health care provider. Assists with health care services for patients of varied backgrounds and ages, maintains positive relationships with patients and their families, and works with colleagues to support an efficient patient flow and the attending physician. Communicates by phone to address patient needs and uses company data systems to document relevant medical information. The role supports patients and providers throughout visits, prepares them for appointments, ensures patient questions are answered, and prepares rooms for the next appointment. It also includes patient-facing communication, documentation and registration as needed, professional development to maintain clinical skills and credentials, and compliance with applicable policies, laws, regulations, and standards. Employees must adapt communication and care to the specific patient population and protect patient privacy. Duties may change or be added at the employer’s discretion.

Requirements

High school diploma, GED, or equivalent.
Experience handling and maintaining confidential information.
Experience working in a fast-paced environment with minimal supervision.
Basic Life Support (BLS) certification from the American Heart Association.
Clinical knowledge.
Proficiency with computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong interpersonal and customer service skills.
Ability to meet the physical demands of Medium Work: exerting 20 to 50 pounds occasionally, 10 to 25 pounds frequently, and up to 10 pounds constantly to move objects.
Ability to work in a patient-care environment with routine exposure to blood, body fluids, tissue, specimens that may contain communicable diseases, and potential exposure to hazardous medications or hazardous waste.

Nice To Haves

Completion of a formal medical assistant training program.

Responsibilities

Support the patient and provider throughout the patient visit.
Ensure the patient and provider are prepared for the visit.
Ensure the patient’s questions are answered before the patient leaves and prepare the room for the next appointment.
Provide excellent patient service through effective communication by phone and in person.
Complete appropriate documentation, including patient registration when necessary.
Maintain clinical knowledge, technical skills, training, and credentials through professional development.
Handle other assigned duties effectively and efficiently.
Follow Department of Transportation Workplace Drug and Alcohol Testing Program procedures when working in an occupational health clinic.
Adapt behavior to the patient population, including respecting privacy, introducing oneself appropriately, explaining services or procedures, requesting permissions, and adapting communication style.
Comply with applicable policies and standards.
Remain knowledgeable about and comply with applicable federal, state, and local laws, accreditation standards, and regulatory requirements.
Immediately report known or suspected unethical or questionable conduct and patient or employee safety, privacy, or other compliance concerns.