Medical Assistant, Certified - New England Neurological Associates, Westford

Tufts Medicine • Westford, MA

12d • Onsite

About The Position

The Certified Medical Assistant supports professional and nonprofessional nursing care in an outpatient/ambulatory setting under the general supervision of licensed personnel. The position helps maintain continuous, efficient patient flow and serves as a liaison for patients through clinical and administrative responsibilities. It contributes to clinical operations, patient experience, and the hospital revenue cycle by adjusting to changes in patient volume, clinician availability, and room availability; preparing for patient care according to protocols; and assisting with care within the role’s scope of practice.

The role is based at New England Neurological Associates in Westford, Massachusetts, with the ability to float to the Lawrence and Chelmsford offices as needed. The schedule is 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. The position works under moderate supervision and requires basic knowledge of job procedures and tools, typically gained through work experience and vocational or technical education.

The role requires completion of medical assistant education from an accredited program (with the stated accreditation timing alternatives) and Basic Life Support certification. Compensation is $23.00–$26.91 per hour based on full-time equivalent; individual offers consider relevant experience, certifications, education, skills, and internal equity. Tufts Medicine describes a comprehensive Total Rewards package supporting health, financial security, and career growth, but specific benefits are not listed.

Requirements

• Completed medical assistant education from an accredited program that was accredited at any time during the student’s enrollment, or graduated within the 36 months before the program became accredited.
• Basic Life Support certification.

Nice To Haves

• High school diploma or equivalent.
• Two years of medical office experience.
• Phlebotomy certification.
• Bilingual ability.
• Experience with electronic patient record systems.

Responsibilities

• Controls and monitors patient flow to maximize efficient use of providers and exam rooms; communicates delays and adjusts room utilization and assignments in response to changes in patient volume, provider availability, and resources.
• Prepares the medical record for visits, confirms patient identifiers, enters the chief complaint and social history, and may interview patients to obtain information.
• Provides customer service to patients and internal and external customers, and maintains a safe, comfortable, and clean environment for patients and families.
• Assists providers, patients, and families with hospital admission, including preparing clothing lists and facilitating transition to an inpatient unit.
• Escorts patients to exam rooms and prepares them for provider visits, ensuring comfort, privacy, and safety across pediatric, adult, and geriatric populations.
• Promotes patient and personal safety, determines fall risk, implements appropriate measures, and may sit with patients who require monitoring.
• Prepares exam rooms for each patient according to visit needs.
• Assists or chaperones providers and nursing staff during physical exams, treatments, and procedures as needed.
• Measures and records vital signs, records patients’ stated pain levels, and reviews medication lists with patients.
• Collects specimens or ensures supplies and equipment are ready for providers.
• Performs ordered point-of-care testing, including urine dip, HCG, Strep A, HGB A1C, and glucose testing.
• May perform phlebotomy.
• Assists with arranging diagnostic testing, surgery, and inpatient admissions under the direction of a nurse or physician.
• Supports patient billing by ensuring CPT codes, diagnosis codes, supplies, and procedures are documented in the chart.
• Scans outside paperwork into electronic medical records; processes and tracks referrals and prior authorizations as requested or ordered; notifies providers of patient requests for referrals and prescription renewals.
• Uses appropriate hazardous-waste disposal, universal precautions, and body mechanics; maintains clinic rooms in accordance with infection-control and cleaning policies.
• Stocks, maintains, and rotates clinic supplies; monitors expiration dates and inventory, orders supplies as needed, and maintains equipment.
• Participates in unit-specific quality-improvement activities, such as hand-washing audits, time-outs, refrigerator or medication logs, and code-cart checks.
• Provides administrative support, including coordinating interpreter services, answering calls, taking and forwarding accurate messages, and faxing.

Benefits

• Tufts Medicine states that it provides a comprehensive Total Rewards package supporting health, financial security, and career growth; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed