Medical Assistant, Certified - Melrose Primary Care, Main Street

Tufts Medicine•Atlantic Beach, FL

2d•$24 - $29•Onsite

About The Position

The Certified Medical Assistant provides clinical and administrative support in an outpatient/ambulatory setting, helping maintain continuous, efficient patient flow and a positive patient experience. Under general supervision of licensed personnel, the role responds to changes in patient volume, clinician availability, and room availability to make effective use of clinic space and resources. It prepares patients and clinical areas for visits, carries out patient-care tasks according to protocols and scope of practice, and may administer immunizations as needed. The position also supports clinical operations and the revenue cycle through medical-record preparation, documentation, referrals, prior authorizations, billing support, supply management, and other administrative work. The role may assist with procedures, point-of-care testing, specimen collection, quality improvement activities, training and orienting new medical assistants, and precepting students. It may require coverage at satellite locations. The work involves serving patients across the lifespan and maintaining their safety, privacy, and confidentiality. Physical demands include prolonged standing and walking, occasional lifting and turning of patients, and exposure to infectious disease, blood-borne pathogens, and possible carcinogenic chemicals. The role is scheduled for 40 hours weekly: Monday through Thursday, 9:15 a.m.–5:45 p.m., and Friday, 8:15 a.m.–4:45 p.m. The location is Tufts Medicine Community Care, Melrose Primary Care, 830 Main St., Melrose, MA 02176.

Requirements

High school diploma or equivalent.
Medical Assistant National Certification Attestation issued by a governing body: AAMA, AMCA, AMT, NCCT, or NHA.
Basic Life Support (BLS) certification, or ability to obtain it within three months.
Two years of Medical Assistant experience.
Organizational skills and attention to detail, with the ability to prioritize work and complete tasks promptly.
Ability to work independently and accurately with excellent follow-through.
Basic to moderate computer skills, including documents, spreadsheets, email, automated scheduling software, and navigating electronic medical record systems.
Ability to read, write, and spell in English for accurate message-taking and documentation.
Good interpersonal skills.
Knowledge of universal precautions and patient handling.
Ability to complete and pass competency exams for the practice's waived-test list.
Knowledge and skills to provide care across the lifespan, including understanding growth and development, interpreting age-specific data and responses to care, and communicating appropriately for different ages.
Ability to protect sensitive and confidential patient information in accordance with HIPAA.
Ability to make decisions that ensure patient safety and promote quality patient care.
Ability to meet the physical demands of the job, including occasional lifting of 30–35 pounds, turning patients, prolonged standing and walking, and occasional twisting, bending, reaching, pushing, pulling, sitting, kneeling, and squatting.
Ability to work with fine manual dexterity to lift and maneuver patients and to meet the visual and aural acuity requirements for monitoring patient care.
Ability to work with exposure to infectious disease, possible carcinogenic chemicals, and blood-borne pathogens.

Nice To Haves

Three years of Medical Assistant experience.
Bilingual.
Experience with electronic medical record systems.

Responsibilities

Control and monitor patient flow to make efficient use of providers and exam rooms, communicate delays, and adjust room utilization and assignments as circumstances change.
Prepare patient medical records, verify patient identifiers, document the chief complaint and social history, and interview patients when needed to obtain information.
Provide courteous customer service to patients and internal and external customers.
Maintain a safe, comfortable, clean, private, and welcoming environment for patients and families.
Escort patients to exam rooms and prepare them for provider visits, considering patient comfort, privacy, and safety across pediatric, adult, and geriatric populations.
Complete fall-risk assessments, support patient safety, and monitor patients when needed.
Prepare exam rooms for each patient's visit.
Assist or chaperone providers and nursing staff during physical exams, treatments, and procedures.
Measure and record vital signs, document patients' stated pain levels, and review medication lists with patients.
Collect specimens or ensure required supplies and equipment are ready for providers.
Perform ordered point-of-care testing, including urine dips, HCG, Strep A, HGB A1C, and glucose testing.
Perform quality-control checks on equipment.
Help arrange diagnostic testing and surgical procedures under the direction of a nurse or physician.
Support patient billing by ensuring CPT codes, diagnosis codes, supplies, and procedures are documented in the chart.
Scan outside paperwork into patients' electronic medical records.
Process and track referrals and prior authorizations; notify providers about patient requests for referrals and prescription renewals.
Stock, maintain, and rotate clinic medical supplies; monitor expiration dates and inventory, and order supplies as needed.
Participate in unit-specific quality improvement activities, such as handwashing audits, time-outs, refrigerator and medication logs, and code-cart checks.
Provide administrative support, including coordinating interpreter services, answering calls, taking and forwarding messages, and faxing.
Administer immunizations as needed.
Train and orient new medical assistants and precept students.
Perform hand-hygiene audits as needed.
Cover satellite locations as requested.