Medical Assistant, Certified - Melrose Primary Care, Main Street

Tufts Medicine•Melrose, MA

1d•Onsite

About The Position

This role provides medical, clinical, and administrative support to patients in an outpatient/ambulatory setting, helping maintain continuous and efficient patient flow. Under the general supervision of licensed personnel, the Medical Assistant serves as a patient liaison, supports clinical operations and the revenue cycle, and contributes to the patient experience. The role responds to changes in patient volume, clinician availability, and room availability to make efficient use of clinic space and resources. It prepares patients and rooms according to protocols, assists with patient care within the scope of practice, and may administer immunizations as needed. The position includes preparing medical records, collecting patient information, escorting and preparing patients for visits, recording vital signs, assisting providers with examinations and procedures, performing specimen collection and point-of-care testing, and supporting referrals, billing documentation, inventory, and other clinic operations. The role may train and orient new medical assistants, precept students, and cover satellite locations. The position is located at Tufts Medicine Community Care Melrose Primary Care, 830 Main Street, Melrose, Massachusetts. The schedule is 40 hours per week: Monday through Thursday, 9:15 a.m.–5:45 p.m., and Friday, 8:15 a.m.–4:45 p.m. The pay range is $24.00–$28.80, based on full-time equivalent. Tufts Medicine describes a comprehensive Total Rewards package supporting health, financial security, and career growth.

Requirements

High school diploma or equivalent.
Medical Assistant National Certification Attestation issued by a governing body: AAMA, AMCA, AMT, NCCT, or NHA.
Basic Life Support (BLS) certification, or ability to obtain it within three months.
Two years of Medical Assistant experience.
Organizational skills and attention to detail, with the ability to prioritize work and complete tasks promptly.
Ability to work independently and accurately, with excellent follow-through.
Basic to moderate computer skills, including documents, spreadsheets, email, automated scheduling software, and electronic medical record systems.
Ability to read, write, and spell in English for accurate message taking and documentation.
Good interpersonal skills.
Knowledge of universal precautions and patient handling.
Ability to complete and pass competency exams for the practice’s waived-test list.
Knowledge and skills to care for patients throughout the life span, including growth and development, age-specific data and responses to care, and age-appropriate communication.
Ability to maintain sensitive and confidential patient information according to HIPAA.
Ability to make decisions that ensure patient safety and promote quality patient care.

Nice To Haves

Three years of Medical Assistant experience.
Bilingual ability.
Experience with electronic medical record systems.

Responsibilities

Control and monitor patient flow to make efficient use of providers and examination rooms, communicating delays and adjusting room use and assignments as conditions change.
Prepare medical records for visits, confirm patient identifiers, enter the chief complaint and social history, and interview patients when needed to obtain information.
Provide customer service to patients and internal and external customers.
Maintain a safe, comfortable, and clean environment for patients and families.
Escort patients to examination rooms and prepare them for provider visits, supporting patient comfort, privacy, and safety across pediatric, adult, and geriatric populations.
Promote patient and personal safety, complete fall-risk assessments, and monitor patients when needed.
Prepare examination rooms for each patient according to the needs of the visit.
Assist or chaperone providers and nursing staff during physical examinations, treatments, and procedures.
Measure and record vital signs, document reported pain levels, and review medication lists with patients.
Collect specimens and prepare necessary supplies and equipment for provider visits.
Perform ordered point-of-care tests, including urine dips, HCG, Strep A, hemoglobin A1C, and glucose testing.
Perform quality-control checks on equipment.
Assist with arranging diagnostic testing and surgical procedures under the direction of a nurse or physician.
Support patient billing by ensuring CPT codes, diagnosis codes, supplies, and procedures are documented in the chart.
Scan outside paperwork into patients’ electronic medical records.
Process and track referrals and prior authorizations; notify providers about patient requests for referrals and prescription renewals.
Stock, maintain, and rotate medical supplies; monitor expiration dates and inventory, and order supplies as needed.
Participate in unit quality-improvement projects, including hand-washing audits, time-outs, refrigerator and medication logs, and code-cart checks.
Provide administrative support, including coordinating interpreter services, answering phones, taking and forwarding messages, and faxing.
Administer immunizations as needed.
Train and orient new medical assistants and precept students.
Perform hand-hygiene audits as needed.
Cover satellite locations when requested.