Medical Assistant, Certified - New England Neurological Associates, Westford

Tufts Medicine•Westford, MA

2d•$23 - $27•Onsite

About The Position

This role provides professional and nonprofessional nursing support in accordance with physician orders, under the general supervision of licensed personnel. The Certified Medical Assistant supports continuous, efficient patient flow in an outpatient/ambulatory setting through clinical and administrative responsibilities, contributing to clinical operations, the revenue cycle, and patient experience. The role responds to changes in patient volume, clinician availability, and room availability; prepares for patient care according to protocols; and assists with care within the scope of practice. The position is based at New England Neurological Associates in Westford, Massachusetts, with the ability to float to the Lawrence and Chelmsford offices as needed. The schedule is 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m. The pay range is $23.00–$26.91, based on full-time equivalent. Individual offers consider relevant experience, certifications, education, skills, and internal equity. Tufts Medicine describes its Total Rewards package as supporting health, financial security, and career growth.

Requirements

Completion of medical assistant education from an accredited program that was accredited at some point during the student's enrollment, or graduation within 36 months before the program became accredited.
Basic Life Support certification.

Nice To Haves

High school diploma or equivalent.
Two years of medical office experience.
Phlebotomy certification.
Bilingual ability.
Experience with electronic patient record systems.

Responsibilities

Control and monitor patient flow to make efficient use of providers and exam rooms, communicate delays, and adjust room use and assignments as patient volume, provider availability, and resources change.
Prepare medical records for visits, confirm patient identifiers, and enter chief complaints and social histories, interviewing patients as needed.
Provide customer service to patients and internal and external customers, and maintain a safe, comfortable, and clean environment for patients and families.
Assist providers, patients, and families with hospital admission, including preparing clothing lists and facilitating transition to an inpatient unit.
Escort patients to exam rooms and prepare them for provider visits, ensuring comfort, privacy, and safety across pediatric, adult, and geriatric populations.
Promote patient and personal safety, assess fall risk, implement appropriate precautions, and sit with patients who require monitoring when needed.
Prepare exam rooms for each patient's visit.
Assist or chaperone providers and nursing staff during physical exams, treatments, and procedures as necessary.
Measure and record vital signs, document patient-reported pain levels, and review medication lists with patients.
Collect specimens and prepare necessary supplies and equipment for provider visits.
Perform ordered point-of-care tests, including urine dips, HCG, Strep A, HGB A1C, and glucose testing.
Perform phlebotomy when required.
Assist with arranging diagnostic testing, surgery, and inpatient admissions under the direction of a nurse or physician.
Support patient billing by ensuring CPT codes, diagnosis codes, supplies, and procedures are included in charting.
Scan outside paperwork into electronic medical records; process and track referrals and prior authorizations; and notify providers of referral and prescription-renewal requests.
Follow hazardous-waste disposal, universal-precaution, and body-mechanics procedures, and maintain clinic rooms according to infection-control and cleaning policies.
Stock, maintain, and rotate clinic supplies; monitor expiration dates and inventory; order supplies as needed; and maintain equipment.
Participate in unit-specific quality-improvement activities, such as handwashing audits, time-outs, refrigerator and medication logs, and code-cart checks.
Provide administrative support, including coordinating interpreter services, answering calls, taking and forwarding accurate messages, and faxing.