Medical Assistant Certified (CMA) - Physician Practice - Charleston OBGYN

Roper St. Francis Healthcare•Charleston, SC

2d•Onsite

About The Position

The Certified Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under provider direction, the Medical Assistant gathers and documents patient information, including chief complaints and vital signs; documents patient and family needs; participates in care planning and implementation; and administers ordered medications within Medical Assisting scope and state guidelines. The role supports physicians and patients in person and through virtual visits, maintains accurate electronic health records, and may perform front desk workflows. The position is based primarily in West Ashley, with possible workdays in James Island. The work schedule is 8:00 a.m.–5:00 p.m. Monday through Thursday and 8:00 a.m.–4:00 p.m. Friday. Travel to other facilities or adjusted hours may be needed to meet patient care needs.

Requirements

Active Medical Assisting certification from an accepted certifying organization is required: CMA, RMA, CCMA, NCMA, or NRCMA. NAHP certification is not accepted in South Carolina.
If unable to obtain Medical Assistant certification, ABR-OE is acceptable where permitted; it is not accepted in South Carolina.
BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; at BSMH it is preferred at hire and required before independent patient care.
High school diploma or GED is required.
In South Carolina, completion of one of the specified qualifying medical assisting or health sciences education/training programs is required.
Strong oral and written communication skills.
Ability to work collaboratively with patients, families, and teams in a high-volume environment.
Knowledge of medical terminology.
Attention to detail and ability to multitask.
Ability to use standard office equipment, including a computer, copier, phone, and fax machine.
Ability to successfully complete skills or competency checklists relevant to assisting physicians with patient examinations and treatment.

Nice To Haves

Completion of an accredited Medical Assistant post-secondary education program is preferred outside South Carolina.
Completion of an externship or clinical lab training is preferred.
One year of recent Medical Assisting experience is preferred.
BLS certification at hire is preferred at BSMH.

Responsibilities

Understand and follow the legal responsibilities and requirements of the Medical Assistant role.
Collect patient data, identify significant changes in condition, and report them to the provider.
Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
Demonstrate standards of excellence in interactions with internal and external customers.
Maintain clinical and administrative skills in accordance with departmental competency guidelines.
Show patients to examination rooms and prepare them for the physician.
Travel to other facilities or adjust hours as directed by the practice manager to meet patient care needs.
Maintain clean, orderly, and safe work areas, examination rooms, and equipment; ensure supplies and equipment are available and functioning.
Assist with virtual health visits, including setting up the platform, pre-charting, contacting patients to prepare them, troubleshooting, obtaining chief complaints and health maintenance information, and reviewing medications and other relevant details.
Document accurately and appropriately in electronic medical records.
Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
Perform front desk workflows as needed, including MyChart requests, patient registration, scheduling, phone triage, cash handling, and check-in/check-out.
Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
Record medical histories, vital statistics, and test results; interview patients and measure vital signs, weight, and height.
Prepare and administer medications as directed by a physician; provide authorized prescription and refill information to pharmacies as directed by the provider.
Collect, log, and prepare blood, tissue, or other laboratory specimens; perform routine laboratory tests and sample analyses.
Explain treatment procedures, medications, diets, or physician instructions to patients.
Clean and sterilize instruments, dispose of contaminated supplies, and assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.
Perform general office duties such as answering phones, taking dictation, and completing insurance forms.