Medical Assistant, Certified - Rheumatology, Reading MA

Tufts Medicine•Reading, PA

8d•$24 - $29•Onsite

About The Position

This role provides clinical and administrative support to patients in an outpatient/ambulatory setting, helping maintain continuous, efficient patient flow and a positive patient experience. Under the general supervision of licensed personnel, the Medical Assistant responds to changes in patient volume, clinician availability, and room availability; prepares patients, rooms, and records according to protocols; and assists with patient care within the scope of practice. The role may include administering immunizations according to clinic needs. Responsibilities span patient intake and preparation, vital signs and point-of-care testing, specimen collection, assistance with examinations and procedures, clinical documentation, referrals and prior authorizations, billing support, supply management, and administrative tasks. The position also supports quality improvement activities and may train new medical assistants, precept students, and cover satellite locations. The work serves pediatric, adult, and geriatric patients and involves maintaining patient privacy, safety, and confidentiality.

Requirements

High school diploma or equivalent.
Obtain Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA).
Basic Life Support (BLS) certification, or obtain it within three months.
Two years of Medical Assistant experience.
Organizational skills and attention to detail; ability to prioritize work and complete tasks in a timely manner.
Ability to work independently and accurately with excellent follow-through.
Basic to moderate computer skills, including documents, spreadsheets, email, automated scheduling software, and electronic medical record systems.
Ability to read, write, and spell in English for accurate message taking and documentation.
Good interpersonal skills.
Knowledge of universal precautions and patient handling.
Ability to complete and pass competency exams for the practice's waived-test list.
Skills and knowledge to provide care across the lifespan, including understanding growth and development, interpreting age-specific data and responses to care, and providing age-specific communication.
Ability to maintain sensitive and confidential patient information in accordance with HIPAA.
Ability to make decisions that ensure patient safety and promote quality patient care.

Nice To Haves

Three years of Medical Assistant experience.
Bilingual ability.
Experience with electronic medical record systems.
Two to three years of experience in Rheumatology or Family Medicine.

Responsibilities

Control and monitor patient flow to use providers and exam rooms efficiently, communicating delays and adjusting room assignments as conditions change.
Prepare medical records for visits, verify patient identifiers, and document chief complaints and social history, interviewing patients as needed.
Provide customer service to patients and internal and external customers.
Maintain a safe, comfortable, clean, private, and secure environment for patients and families; complete fall-risk assessments and monitor patients when needed.
Escort patients to exam rooms and prepare them for provider visits.
Prepare exam rooms for each patient according to visit needs.
Assist or chaperone providers and nursing staff during physical exams, treatments, and procedures.
Measure and record vital signs, pain levels, and medication lists.
Collect specimens or prepare the necessary supplies and equipment for providers.
Perform ordered point-of-care tests, including urine dips, HCG, Strep A, HGB A1C, and glucose testing.
Perform quality-control checks on equipment.
Assist with arranging diagnostic testing and surgical procedures under nurse or physician direction.
Support patient billing by ensuring CPT codes, diagnosis codes, supplies, and procedures are documented in the chart.
Scan outside paperwork into the patient's electronic medical record.
Process and track referrals and prior authorizations; notify providers of referral and prescription-renewal requests.
Stock, maintain, and rotate medical supplies; monitor expiration dates and inventory, and order supplies as needed.
Participate in unit quality-improvement activities, such as hand-washing audits, time-outs, refrigerator and medication logs, and code-cart checks.
Provide administrative support, including coordinating interpreter services, answering phones, taking and forwarding messages, and faxing.
Administer immunizations as needed.
Train and orient new medical assistants and precept students.
Perform hand-hygiene audits as requested.
Cover satellite locations as requested.