Medical Assistant (MA) - Rheumatology

Roper St. Francis Healthcare • Charleston, SC

7d

About The Position

The Medical Assistant is a multi-skilled clinical professional who provides indirect and/or direct patient care within the scope of practice and in alignment with standards of excellence and quality. Under provider direction, the Medical Assistant collects patient information and vital signs, documents patient and family needs, participates in planning and implementing care, and may administer ordered medications within the Medical Assisting scope and state guidelines. The position serves adult and geriatric patients in a rheumatology practice.

The role also supports virtual visits, electronic health records, clinical and administrative workflows, follow-up on orders and referrals, and maintenance of a safe, clean, well-stocked work environment. The role is scheduled for 36 hours per week, Monday through Friday, 8:30 a.m. to 5:00 p.m. Travel to other facilities or adjusted hours may be needed as directed by the practice manager. EPIC knowledge is a plus.

Requirements

• High school diploma or GED.
• Enrollment in an approved Medical Assistant program within 30 days of employment.
• Active Medical Assisting certification within 12 months of the start date: CMA, RMA, or CCMA. NCMA and NRCMA certifications are not accepted in South Carolina. ABR-OE may be acceptable if the incumbent cannot obtain MA certification, but is not accepted in South Carolina.
• BLS Basic Life Support certification from the American Heart Association is required at hire for Roper St. Francis Healthcare locations; at BSMH it is preferred at hire and required before independent patient care.
• Strong oral and written communication skills.
• Ability to work collaboratively with patients, families, and teams in a high-volume environment.
• Knowledge of medical terminology.
• Attention to detail and ability to multitask.
• Ability to use standard office equipment, including a computer, copier, phone, and fax machine.

Nice To Haves

• Completion of an externship or clinical lab training.
• One year of recent Medical Assisting experience.
• EPIC knowledge.

Responsibilities

• Understand and adhere to the legal responsibilities and requirements of the Medical Assistant role.
• Collect patient data, identify significant changes in patient condition, and report them to the provider.
• Troubleshoot issues and escalate problems to the provider, direct supervisor, or appropriate internal resource.
• Demonstrate standards of excellence in care in interactions with internal and external customers.
• Maintain clinical and administrative skills according to departmental competency guidelines.
• Escort patients to examination rooms and prepare them for the physician.
• Travel to other facilities or adjust hours to meet patient care needs as directed by the practice manager.
• Maintain a safe, supportive, clean, orderly, and well-equipped work area and examination rooms.
• Assist with virtual health visits, including setting up the platform, pre-charting, contacting patients, troubleshooting, obtaining chief complaints and health maintenance checks, reviewing medications, and collecting relevant patient details.
• Document accurately and appropriately in electronic medical records.
• Manage electronic health record in-basket messages according to the provider’s verbatim instructions.
• Perform front desk workflows as needed, including MyChart requests, registration, scheduling, phone triage, cash handling, and check-in/check-out.
• Follow up on orders, appointments, referrals, and follow-up visits, and collect co-pays as needed.
• Order supplies, track referrals, labs, and diagnostic tests, and dispose of contaminated supplies.
• Record patients’ medical histories, vital statistics, and other information such as test results in medical records.
• Interview patients and measure vital signs, weight, and height.
• Prepare and administer medications as directed by a physician.
• Collect, log, and prepare blood, tissue, or other laboratory specimens for testing.
• Provide authorized prescription and drug refill information to pharmacies as directed by the provider.
• Explain treatment procedures, medications, diets, and physician instructions to patients.
• Clean and sterilize instruments and dispose of contaminated supplies.
• Perform routine laboratory tests and sample analyses.
• Perform general office duties, such as answering telephones, taking dictation, and completing insurance forms.
• Complete skills or competency checklists to assist physicians with examinations and treatment, including handing instruments, giving injections, removing sutures, and changing wound dressings.

Benefits

• Competitive pay, incentives, referral bonuses, and a 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, and short- and long-term disability.
• Tuition assistance, professional development, and continuing education support.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED