Medical Assistant, Certified - Lung Specialists of Merrimack Valley

Tufts Medicine•Leominster, MA

3d•$23 - $27•Onsite

About The Position

The Certified Medical Assistant provides clinical and administrative support in an outpatient/ambulatory setting, helping maintain continuous, efficient patient flow. Under the general supervision of licensed personnel, the position serves as a liaison for patients and supports clinical operations, the revenue cycle, and the patient experience. The role adjusts to changing patient volumes, clinician availability, and room and resource needs; prepares patients and clinical spaces according to protocols; and assists with patient care within the scope of practice. Immunizations may be administered as needed. Responsibilities include preparing and updating patient records, escorting and preparing patients for visits, recording vital signs and other patient information, assisting providers with examinations and procedures, collecting specimens, and performing ordered point-of-care tests. The position also supports referrals, prior authorizations, billing documentation, supply management, quality improvement, and administrative operations. The role may include training and orienting new medical assistants, precepting students, and covering satellite locations. The position requires a high school diploma or equivalent, medical assistant national certification attestation, BLS certification or the ability to obtain it within three months, and two years of medical assistant experience. The schedule is 40 hours per week, Monday through Friday, 8:00 a.m. to 4:30 p.m., at Lung Specialists of Merrimack Valley in Lowell, Massachusetts. The stated pay range is $23.00–$26.91, based on full-time equivalent.

Requirements

High school diploma or equivalent.
Medical Assistant National Certification Attestation issued by a governing body such as AAMA, AMCA, AMT, NCCT, or NHA.
Basic Life Support (BLS) certification, or ability to obtain it within three months.
Two years of Medical Assistant experience.
Organizational skills and attention to detail; ability to prioritize work and complete tasks in a timely manner.
Ability to work independently and accurately with excellent follow-through.
Basic to moderate computer skills, including documents, spreadsheets, email, automated scheduling software, and navigating electronic medical record systems.
Ability to read, write, and spell in English for accurate message-taking and documentation.
Good interpersonal skills.
Knowledge of universal precautions and patient handling.
Ability to complete and pass competency exams for the practice's waived-test list.
Knowledge and skills to care for patients throughout the lifespan, including growth and development, age-specific data and responses to care, and age-specific communication.
Ability to maintain sensitive and confidential patient information according to HIPAA.
Ability to make decisions that ensure patient safety and promote quality patient care.

Nice To Haves

Three years of Medical Assistant experience.
Bilingual ability.
Experience with electronic medical record systems.

Responsibilities

Monitor and adjust patient flow to use providers and exam rooms efficiently, and communicate delays to patients and providers.
Prepare patient records for visits, verify patient identifiers, and enter chief complaints and social history, interviewing patients as needed.
Provide customer service to patients and internal and external customers.
Maintain a safe, comfortable, clean, and private environment for patients and families.
Escort patients to exam rooms and prepare them for provider visits, considering patient comfort, privacy, and safety.
Support patient safety by completing fall-risk assessments and monitoring patients when needed.
Prepare exam rooms for each patient's visit.
Assist or chaperone providers and nursing staff during physical exams, treatments, and procedures.
Record vital signs and pain levels, and review medication lists with patients.
Collect specimens or prepare required supplies and equipment for providers.
Perform ordered point-of-care testing, including urine dips, HCG, Strep A, HGB A1C, and glucose tests.
Perform quality-control checks on equipment.
Help arrange diagnostic testing and surgical procedures under nurse or physician direction.
Support patient billing by ensuring CPT codes, diagnosis codes, supplies, and procedures are documented in the chart.
Scan outside paperwork into patients' electronic medical records.
Process and track referrals and prior authorizations, and notify providers of patient requests for referrals and prescription renewals.
Stock, maintain, and rotate clinic medical supplies; monitor expiration dates and inventory; and order supplies as needed.
Participate in unit quality-improvement activities, including hand-washing audits, time-outs, refrigerator and medication logs, and code-cart checks.
Provide administrative support, including coordinating interpreter services, answering calls, taking and forwarding messages, and faxing.
Administer immunizations as needed.
Train and orient new medical assistants and precept students.
Perform hand-hygiene audits as needed.
Cover satellite locations when asked.