Lead Certified Medical Assistant, Rudd Heart and Lung, Louisville Heart Specialists, 8a-5p

UofL Health•Louisville, KY

10d•Onsite

About The Position

The Lead Certified Medical Assistant provides administrative and direct patient-care support for Rudd Heart and Lung, Louisville Heart Specialists. The role helps coordinate clinical staff schedules and patient flow with the office manager, supports staff training and communication, and maintains quality control for daily CLIA-waived laboratory equipment. It communicates with patients, hospitals, physician offices, pharmacies, insurance companies, and laboratories about appointments, tests, results, prescriptions, prior authorizations, and other patient-care matters. The position trains new employees and externs in Medical Assistant duties, including EMR use, medical records, vital signs, immunizations, injections, quality control, supply handling, exam-room preparation, patient callbacks, chart preparation, and documentation. Administrative duties include preparing clinic charts, managing faxes and office supplies, handling specimens and documents, maintaining office equipment, scheduling meetings, screening calls, and maintaining patient records and databases. Direct care includes obtaining vital signs, reviewing medication lists, assisting patients to and from exam rooms, and preparing patients to see the physician. The role also maintains required certifications and education, follows company policies, and complies with HIPAA privacy and security requirements.

Requirements

High school diploma or GED.
At least 5 years of experience working as a Medical Assistant.
Medical Assistant certification through the National Healthcare Association, required within 3 months of accepting the position.
CPR certification.
BLS certification.

Nice To Haves

Experience with electrocardiograms (EKG), vital signs, venipuncture, capillary procedures, and injections.

Responsibilities

Coordinate with the office manager on clinical staff schedules and patient flow.
Communicate with the office manager about clinical work habits and assist with correcting behavioral or educational errors.
Help schedule training for clinical staff, including CPR recertifications, EMR upgrades, and new technologies.
Assist with communication errors and patient or provider complaints within the practice.
Help maintain Medical Assistant credentials, including CPR and CMA recertifications and PPD testing.
Provide administrative support, including preparing charts, sending and receiving faxes, ordering office supplies, handling specimens and documents, maintaining office machines, and scheduling meetings.
Screen calls and determine which require intervention by licensed medical personnel, forwarding calls as appropriate.
Train new hires and externs in daily Medical Assistant duties, including EMR use, filing, vital signs, immunizations, injections, quality control, supplies, exam-room cleaning and setup, patient preparation, callbacks, chart preparation, task completion, and documentation.
Communicate with patients and pharmacies regarding prescriptions and refills; check orders and document actions taken.
Complete medication prior authorizations.
Schedule appointments, laboratory tests, and hospital services from written orders; send relevant documentation and orders, communicate appointment dates and directions to patients, and follow up to obtain records.
Request and send medical records as needed.
Modify and maintain the electronic medical record and databases, including patient demographics, workups, and visit statistics.
Maintain continuing education and required certifications related to HIPAA compliance, computer systems, and patient information systems.
Obtain patient blood pressure, heart rate, respirations, height, and weight; review medication lists with patients; assist patients to and from exam rooms; and prepare patients for physician visits.
Perform other related tasks requested by physicians, nurses, or the clinic manager.
Complete and maintain quality control on CLIA-waived laboratory equipment.
Check refrigerator temperature logs and maintain in-office medication logs; appropriately discard outdated medications or equipment.
Comply with company policies, procedures, standards of conduct, and HIPAA privacy and security requirements.