Lead Certified Medical Assistant, Rudd Heart and Lung, Louisville Heart Specialists, 8a-5p

UofL Health•Louisville, KY

11d•Onsite

About The Position

The Lead Certified Medical Assistant provides administrative and clinical support for Rudd Heart and Lung, Louisville Heart Specialists. The role supports the office manager with clinical staff schedules, patient flow, staff communication and training, and the maintenance of staff credentials. It trains new hires and externs in daily Medical Assistant duties and helps address communication issues and patient or provider complaints. The position also handles clinic administration, including preparing charts, managing calls and correspondence, maintaining supplies and office equipment, and scheduling meetings. It coordinates appointments, tests, and procedures with patients, physician offices, laboratories, hospitals, pharmacies, and insurers; manages related records and documentation; and completes prescription and medication prior authorizations. Clinical duties include taking and documenting vital signs, reviewing medication lists with patients, helping patients to and from exam rooms, and preparing patients for physician visits. The Lead Medical Assistant maintains quality control for waived CLIA laboratory equipment, checks refrigerator logs, and manages in-office medication logs and disposal of outdated medications or equipment. The position must maintain required certifications and continuing education and comply with company policies and HIPAA privacy and security requirements.

Requirements

High school diploma or GED.
At least 5 years of experience working as a Medical Assistant.
Medical Assistant certification through the National Healthcare Association; certification must be obtained within 3 months of accepting the position.
CPR certification.
BLS certification.

Nice To Haves

Experience with electrocardiograms (EKG), vital signs, venipuncture, capillary procedures, and injections.

Responsibilities

Coordinate with the office manager on clinical staff schedules and patient flow, and communicate clinical work habits and assist with correcting behavioral or educational issues.
Assist with scheduling training for clinical staff, including CPR recertifications, EMR upgrades, and new technologies.
Assist with communication issues within the practice, including patient and provider complaints.
Help maintain Medical Assistant credentials, including CPR and CMA recertifications and PPD testing.
Provide administrative support by preparing clinic charts, sending and receiving faxes, ordering and maintaining office supplies, delivering and picking up specimens and documents, maintaining office machines, and scheduling meetings.
Screen and follow through on calls, identify calls requiring intervention by licensed medical staff, and forward them appropriately.
Train new hires and externs in Medical Assistant duties, including EMR use, filing, vital signs, immunizations, injections, quality control, supply handling, exam-room cleaning, sterile setup, patient preparation, callbacks, chart preparation, task completion, and documentation.
Communicate with patients and pharmacies about prescriptions and refills, check orders, document actions, and complete medication prior authorizations.
Schedule appointments, tests, and procedures from written orders; send required documentation and orders; communicate appointment details to patients; follow up on records; and request or send records as needed.
Maintain electronic medical records and databases for patient demographics, patient workups, visit statistics, and related information.
Maintain continuing education and required certifications related to HIPAA, computer systems, and patient information systems.
Provide direct patient care, including taking blood pressure, heart rate, respirations, height, and weight; reviewing medication lists; helping patients to and from exam rooms; and preparing patients to see the physician.
Maintain quality control for waived CLIA laboratory equipment, check refrigerator temperature logs, maintain in-office medication logs, and properly discard outdated medications or equipment.
Comply with company policies, procedures, standards of conduct, and HIPAA privacy and security requirements.
Perform other duties as assigned.