Medical Assistant Certified II - Cardiology - Full-Time

Erlanger Health System•Chattanooga, TN

About The Position

The Medical Assistant Certified II provides direct and indirect patient care under the supervision of an RN, LPN, physician, nurse practitioner, or physician assistant. In addition to the clinical responsibilities of a Certified Medical Assistant, this role provides leadership within designated physician clinics to support smooth daily operations, including scheduling, patient flow, and administrative work. The CMAII serves as a resource and mentor to other Medical Assistants, guides clinical activities, and assists teams when staffing needs arise. Within delegated authority, the CMAII addresses and resolves concerns affecting patients and staff. This position is part of a team-based care model. Team members are trained to work at the highest level permitted by Tennessee and Georgia state guidelines, coordinate patient care, and support patients, families, and caregivers in self-management and behavior change. The CMAII also helps manage the practice’s patient population, participates in quality improvement initiatives, and takes part in ongoing performance evaluation to enhance care delivery and outcomes.

Requirements

High school diploma or equivalent.
Completion of an accredited Medical Assistant program, a program in process of accreditation within two years, a governed Medical Assistant program, or equivalent completed military training.
At least 2 years of CMA experience.
BLS certification completed before going to the unit or department and maintained thereafter.
Clinical Medical Assistant Certification.

Nice To Haves

Phlebotomy skills.
Medical background.
Current CPR.

Responsibilities

Provide direct and indirect patient care under the supervision of an RN, LPN, physician, nurse practitioner, or physician assistant.
Deliver age-appropriate care by recognizing developmental stages, adapting communication, and tailoring interventions to patients’ ages and conditions.
Apply knowledge of growth and development across the lifespan to clinical decision-making and patient care.
Assess and interpret patient data, including histories, vital signs, and clinical findings, to identify age-specific needs and requirements.
Provide care in accordance with unit policies, procedures, organizational standards, and regulatory requirements.
Serve as a lead resource for Medical Assistants by providing training, guidance, mentoring, and support in clinical activities.
Model best practices, assist with training, and help colleagues troubleshoot challenges.
Oversee patient scheduling and clinic flow, including coordinating appointments and patient transitions between rooms and identifying opportunities to minimize delays.
Perform administrative tasks supporting physician and clinic activities, such as managing medical records, preparing documentation, verifying insurance information, and entering data accurately.
Address and resolve concerns within delegated authority, including patient inquiries and workflow disruptions, and escalate matters when necessary.
Assist teams when staffing needs arise.
Coordinate patient care and support patients, families, and caregivers in self-management and behavior change.
Help manage the practice’s patient population and participate in quality improvement initiatives and ongoing performance evaluation.