Care Coordination Medical Assistant

The Remedy • Vadnais Heights, MN

21h • Onsite

About The Position

The Medical Assistant – Care Coordination supports providers and the Care Coordination team by managing clinical administrative tasks that promote continuity of patient care. Working from the corporate office, this position serves as a central point of communication between patients, providers, pharmacies, insurance companies, and outside agencies. This role does not provide direct patient care in a clinic setting but plays a vital role in ensuring timely coordination of patient needs and provider support.

Requirements

• High school diploma or equivalent required.
• Current Medical Assistant certification or degree
• Experience using an electronic medical record (EMR) system.
• Strong organizational, communication, and time management skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Excellent customer service and interpersonal skills.

Nice To Haves

• Minimum of one year of experience in a medical office or care setting preferred.

Responsibilities

• Manage and respond to patient portal messages, routing concerns to the appropriate provider when needed.
• Assist providers with patient care coordination and follow-up activities.
• Coordinate communication with pharmacies regarding prescription refill requests, medication questions, and prior authorizations.
• Supports clinic systems and processes that help standardize the patient experience.
• Complete and process FMLA, disability, Social Security, and other medical paperwork for patients accurately and within required timelines.
• Coordinate with internal departments and external organizations to facilitate patient care.
• Maintain accurate documentation within the electronic medical record (EMR).
• Maintain patient confidentiality and comply with HIPAA and organizational policies.
• Perform other duties as assigned to support patient care and clinic operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED