Administrative Assistant Care Coordination

Banner Health•Sun City, AZ

2d•Hybrid

About The Position

Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you. Join Our Dynamic Care Coordination Team as an Administrative Assistant! Are you a flexible, consistent people person who thrives on organization and confidentiality? We're seeking a self-motivated Administrative Assistant with an Associate's degree to serve as the operational heartbeat supporting three directors and eight assistant directors in our Care Coordination team. This role demands someone who excels at juggling multiple priorities—from daily timecard oversight and schedule balancing to processing invoices across Banner-funded, transportation, and other funding sources, while maintaining the discretion required when handling sensitive HR information across multiple sites. You'll be the go-to expert for new hire onboarding, meeting coordination, PowerPoint presentations, monthly scorecard reporting, supply ordering, work order submissions, and daily schedule adjustments based on call-offs—all while building strong relationships with diverse personalities and maintaining critical contacts and resources. If you're a tech-savvy self-starter with proven administrative experience in schedules, timecards, and reports who can handle redundant tasks with precision, manage voicemails and communications efficiently, coordinate bus passes, track holds, and keep detailed field files without missing a beat, this is your opportunity to make an indispensable impact. SCHEDULE /LOCATION: Full Time/ 40 Hours 6:30am- 3:00pm Monday: Banner Del Webb Medical Center Tuesday: Banner Thunderbird Medical Center Wednesday: Banner Boswell Medical Center Thursday: Banner Estrella Medical Center Friday: Rotating Banner Boswell Medical Center has provided exceptional health care to the communities in the northwest area of metro-Phoenix for over five decades. Today, our 410-bed acute-care hospital is nationally recognized by U.S. News and World Report as one of Arizona’s Best Hospitals. Banner Boswell offers a full range of acute care services, including cardiology, vascular, thoracic, oncology, orthopedics, neurology, general surgery, robotic surgery, rehabilitation, emergency, stroke, intensive care, pulmonary, urology, and inpatient wound management. We've earned the Society of Thoracic Surgeons highest quality award for CABG & aortic valve replacement and the Joint Commission’s Advanced Certification as a Primary Stroke Center. POSITION SUMMARY This position provides clerical and administrative services and assistance requiring occasional discretion and judgment.

Requirements

High school diploma/GED or equivalent working knowledge.
Working knowledge of clerical and administrative services as normally demonstrated through three years administrative support experience.
Must have the ability to follow oral and written directions as they relate to the functions listed above.
Must have excellent oral, written and interpersonal communication skills to effectively interact with departmental personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and walk-ins.
Must have a working knowledge of personal software packages to perform the clerical and administrative functions described above.
Must have the ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

Associate's degree
Additional related education and/or experience preferred.

Responsibilities

Word processes correspondence and reports from rough drafts, editing grammar, punctuation, or spelling as needed. This may include taking and transcribing dictation involving general business and healthcare vocabulary and a limited range of specialized terminology.
Prepares, collates, and distributes various reports in a timely and accurate manner. This includes completing or handling recurring department projects or one-time projects, as directed by supervisor.
Screens telephone calls and visitors and directs to appropriate parties. Provides information to callers, requiring detailed knowledge of department’s area of responsibility and general knowledge of company policies, practices, and operations.
Performs confidential administrative functions on occasion where errors could have moderate effect on costs, such as typing, proofing, and assembling reports or proposals for customers or outside agencies and taking, transcribing and distributing minutes of important meetings.
May coordinate supervisor’s and/or department’s calendar, including scheduling meetings and appointments, following established instructions. May coordinate meeting and training classes, registration and preparation of materials, AVA setup, and other classroom preparation. May present classes. May develop meeting/classroom fliers and material and prepare summary data of attendance, etc. may reconcile related invoices and expenses. May arrange travel and hotel accommodations as necessary.
May open and screen mail directed to supervisor. Composes responses to routine inquiries, and ascertains which items can be delegated to subordinate managers, and forward appropriate items to manager.
May provide clerical and administrative support to department staff, maintaining a high degree of confidentiality on all sensitive information this position is privy to.
May maintain supply inventories by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies.
This position primarily focuses on supporting one supervisor. This position has frequent interaction with, but is not limited to, employees, physicians, patients, visitors, community agencies, vendors, etc.