Medical Assistant 1 - MSG Neurology

Middlesex Health System•Middletown, CT

About The Position

The Medical Assistant is an integral member of the patient care team and performs clinical duties under the direction of a provider or Practice Manager, as well as general clerical or administrative duties as directed. The role supports timely, effective patient care while maintaining strict patient confidentiality. The posting includes a per diem opening in MSG Neurology and a 40-hour-per-week day-shift opening in MSG Endocrine. Duties include welcoming and rooming patients, gathering medical information and vital signs, documenting in the Electronic Health Record, assisting providers with examinations and procedures, performing phlebotomy and routine testing, and preparing and maintaining treatment rooms. The Medical Assistant also supports patient messages, prescription refill documentation, appointment scheduling, referrals and authorizations, and other clinical and administrative workflows. The Endocrine position requires BLS certification or obtaining it within six months of hire and may involve reassignment to another MMG office when operationally necessary.

Requirements

High school diploma or equivalent.
Experience in a patient care environment as a CNA, EMT, or graduate of an approved Medical Assistant program.
Knowledge of medical terminology and medications.
Excellent customer service and communication skills.
Willingness to obtain BLS certification within six months of hire; the MSG Endocrine position also specifies maintaining BLS certification or obtaining it within six months.

Nice To Haves

One year of experience in an office-based physician practice.
One year of experience working with electronic health records.
Active BLS certification.

Responsibilities

Welcome patients, escort them to exam rooms, and introduce the practice to new patients.
Interview patients to verify the reason for their visit and obtain medical information; measure vital signs, height, and weight, and obtain temperature and pulse oximetry for same-day acute visits.
Document patient information in the Electronic Health Record according to applicable policies and procedures.
Confirm and record allergies, current medications and their strength and frequency, refill needs, and preferred pharmacy.
Ensure visit-related documentation, results, and reports are available for provider review.
Assist providers with patient examinations and procedures as directed.
Perform phlebotomy as needed; collect, label, and prepare blood and other specimens for delivery to the laboratory, and document procedures in the EHR.
Perform routine in-office laboratory tests and document results in the EHR.
Perform routine or diagnostic tests such as EKGs and spirometry and provide reports to providers for review.
Prepare, clean, and stock treatment rooms; clean and sterilize instruments; and dispose of contaminated supplies appropriately.
Manage patient telephone messages as delegated by licensed clinical staff or providers.
Prepare prescription refill documents for provider review and signature.
Maintain organized systems that support timely patient and provider workflows, and notify reception staff of anticipated service delays.
Verify that the MH medical record number is listed in patient demographic information; obtain and enter the MRN from the Results system if necessary.
Schedule patient appointments.
Prepare patient referrals and authorizations for specialist and hospital services.
Assist with reviewing and preparing Home Healthcare Certifications and other documents, including lab orders and diagnostics, as requested.
Maintain BLS certification or obtain it within six months of hire for the MSG Endocrine position.
Support staffing needs at other offices when operationally necessary, including reassignment to another MMG office for the MSG Endocrine position.
Adhere to the organization’s Core Values and Absolutes, including privacy and confidentiality, professional appearance, and responsibility and commitment.
Perform other job-related duties as assigned.