Medical Assistance Program Technician
About The Position
The Medical Assistance Program Technician for the Department of Human Services plays an essential role in helping families navigate the Children's Health Insurance Program (CHIP) services. This position brings energy and purpose to each interaction with callers from across the state. It offers a chance to support Pennsylvanians who need clear guidance and dependable assistance. Join a team that values your dedication and commitment to excellent service—apply today! This role supports the overall operation of the CHIP Member Services Unit by guiding callers and reviewing enrollment actions. It is a detail-oriented position that helps ensure accurate information, strong customer service, and consistent program support.
Requirements
- Three years of para-technical experience which involved reviewing and responding to inquiries relating to applicable services or benefits in health care insurance programs, health care services, or medical assistance program services; or Any equivalent combination of experience and training.
- Must meet the PA residency requirement.
- Must be able to perform essential job functions.
Responsibilities
- Examine enrollment actions for accuracy and confirm that policies are applied correctly
- Respond to calls and emails to explain CHIP processes and address concerns
- Use required computer systems to compare reported information with available data
- Apply federal and state requirements to determine appropriate enrollment decisions
- Provide clear explanations to applicants, enrollees, and partners about procedures
- Review enrollee records and make referrals when additional support is required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
