Medical Appointment Scheduler

The US Oncology Network•Fairfax, VA

5d•Onsite

About The Position

Virginia Cancer Specialists, affiliated with McKesson Specialty Health and US Oncology, a leader in cancer care, is seeking an experienced full time Medical Appointment Scheduler to work at our Administrative Office in Fairfax, Virginia. This position provides an outstanding opportunity to learn, grow, and make a meaningful impact on patient care. Join a compassionate team of healthcare professionals and gain hands-on experience in a rewarding and fast-paced environment. The scope of this role involves providing a full range of telephone switchboard duties, including triaging calls and relaying messages, assisting with clerical duties as required, and serving as a liaison between patients and medical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Requirements

High school diploma or equivalent required.
Excellent communication skills, written and verbal.
Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Nice To Haves

Knowledge of medical terminology and coding a plus.

Responsibilities

Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel.
Pages clinic personnel as appropriate.
Obtains and communicates messages in an accurate and timely manner.
Schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines.
For new and or referred patients, sets up in system with appropriate documentation and coding.
Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).
Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
Follows policies and procedures to contribute to the efficiency of the front office.
May schedule outpatient appointments/testing/surgeries and hospital admissions upon request.
Obtains necessary pre-certification as required.
May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
May be responsible for scheduling post-operative follow up appointments with Physicians.
Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.
Insurance verification