Medical Appointment Clerk (Scott)

CABAN RESOURCES, LLC•Scott AFB, IL

About The Position

Schedules primary care, specialty, and subspecialty medical appointments in a government computer system. The clerk schedules appointments requested by patients and contacts patients or responds to secure messages to schedule, reschedule, or cancel appointments, including consult/referral specialty care within the MTF or at civilian facilities. The position also supports patient eligibility verification, appointment schedule maintenance, patient records preparation, and communication with providers and clinic staff.

Requirements

Minimum typing speed of 50 words per minute.
Ability to clearly speak and understand English.
Ability to use standard office equipment, including personal computers, copiers, fax machines, and telephone systems.
General knowledge of medical ethics and telephone etiquette, with excellent communication and customer service skills.
High school diploma or GED equivalency.
At least 6 months of experience in medical office scheduling.

Responsibilities

Schedule medical appointments and determine patient eligibility for services based on phone calls, secure messages, or other appointment-request methods.
Support PCM-by-name appointment processing and appropriate access-to-care timeframes during allocation of standard appointment types.
Maintain appointment schedules in government computer systems, including CHCS, AHLTA, or MHS GENESIS.
Validate patient eligibility using DEERS and, when required, register patients not already in the computer system, such as newborns.
Maintain accurate, up-to-date patient schedules and logs; use system tools and standard protocols to manage appointment slots, rescheduling, and cancellations.
Validate and update basic patient demographic information before booking appointments.
Contact patients or respond to secure messages to schedule, reschedule, or cancel appointments, promote specialty care referrals, and provide visit instructions.
Pull records and files and confirm medical records are available for upcoming appointments on provider schedules.
Assist with patient notices for appointment reminders, no-shows, rescheduling, or cancellations, by telephone or form letter.
Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses using government systems, protocols, and clinic guidelines.
If serving as lead clerk, attend the clinic Access to Care Meeting as the central booking representative.