Medical Airlift Communications Supervisor - Airlift Northwest
About The Position
Airlift Northwest is seeking a Medical Airlift Communications Supervisor for its Communications Center. This role involves supervising a team of medical airlift communications specialists who coordinate air/ground transport for emergency medical care. The supervisor will ensure the triage of local and interstate medical flights, ground transport, and medical team confirmation. Key responsibilities include training new employees, assigning and scheduling work, managing leave requests, conducting performance evaluations, and recommending disciplinary actions. The position also assists the Manager with budgets, scheduling, and payroll, and plays a role in developing and implementing policies and procedures for the Communications Center. Ensuring the accuracy of patient registrations, hospital admissions, and discharges, investigating complaints, and monitoring staff compliance with regulations like HIPAA and billing requirements are also crucial. The supervisor will support quality improvement activities and routinely fill in during staffing shortages.
Requirements
- Bachelor’s degree in business, public relations, or related field AND three years of experience in management or supervision in a health care setting OR In lieu of a degree, six years of experience in management or supervision in a health care setting
- Must have experience in Communications Operations Center, Air Traffic Control Center, or Emergency Dispatch
- Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Responsibilities
- Supervise staff of medical airlift communications specialists who coordinate air/ground transport for emergency medical care, and ensure triage of local and interstate medical flights, ground transport and medical team confirmation
- Train new employees, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary action
- Assist the Manager with budgets (staffing, equipment and training needs), scheduling (shift staffing and overtime) and payroll
- Assist in the development, implementation, and maintenance of policies and procedures related to the functions of the Communications Center and ensure consistency with ALNW protocols and goals
- Ensure timeliness and accuracy of patient registrations, hospital admissions, and discharges and telephone interactions
- Investigate complaints and initiate corrective action
- Monitor staff on comprehension of, and training needs regarding regulatory compliance for HIPAA, billing/reimbursement requirements for Medicare/Medicaid, other third-party payers, and regulatory agencies
- Support the Airlift Northwest quality improvement (QI) and process improvement activities by participating in committees as assigned, and developing department-specific programs as well as preparing QA/QI reports
- Routinely fill in, as required, during periods of staffing shortages (e.g., staff sick leave and vacation leave)
Benefits
- Information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
