Communications Supervisor

City of Folsom•Folsom, CA

3d•Onsite

About The Position

The City of Folsom is currently recruiting for a Communications Supervisor to join the Communications team for the Folsom Police Department. This is a non-exempt position represented by the Folsom Police Officers Association (FPOA). Under general direction, the Communications Supervisor will plan, organize, direct, coordinate, supervise, and evaluate the Public Safety Emergency Communications Dispatcher Center; responsible for the dispatch center personnel, operational systems and procedures, policy interpretation, and policy implementation during an assigned shift. This classification provides direct and indirect supervision to lower level personnel for a preponderance of the time. The Communications Supervisor classification is distinguished from the Dispatcher II classification in that the former has greater responsibility, autonomy, and discretion in planning and completing a wide variety of activities related to Communications Dispatch Operations. Incumbents in this class have responsibility for exercising general and technical supervision over Dispatchers (I and II). As a supervisor, the communications supervisor is held to a higher standard than that of their subordinates and must demonstrate leadership, ethical decision-making, active listening, and integrity in performance of all duties.

Requirements

High School Diploma, G.E.D, or equivalent to the completion of the 12th grade.
Three (3) years of full-time public dispatch experience in a law enforcement agency.
Experience must be in a position performing duties comparable to those of a Dispatcher with the City of Folsom.
Competently operate radio communication equipment and personal computers.
Assign, instruct, review, supervise and evaluate the work of assigned staff maintaining high morale and esprit de corps.
Analyze situations and adopt quick, effective and reasonable courses of action with due regard to surrounding hazards and circumstances.
Recognize employee performance or conduct issues and take appropriate corrective action.
Deal tactfully with the public and coworkers.
Develop and maintain effective working relationships with those contacted in the course of work.
Communicate clearly and concisely, both orally and in writing.
Develop and implement training programs for employees.
Schedule personnel and assign workload.
Supervise, train, discipline, and evaluate subordinates.
Read a variety of maps quickly and accurately.
Remain calm in emergency situations while exercising good judgment.
Handle confidential matters with a high degree of discretion.
Understand and carry out oral and written instructions.
Exercise independent judgment appropriately.
Work with minimum supervision.
Establish and maintain effective working relationships with those contacted in the course of work.
Operation, procedures, and policies of a police dispatch center.
Principles of supervision, training, discipline, and performance evaluation.
Modern office methods, equipment, and procedures.
English grammar, vocabulary, spelling, and punctuation.
Common word processing, spreadsheet, and database software.

Nice To Haves

Supervisory experience
Experience with Sun Ridge Systems RIMS (Records Information Management System)
Possession of a current and valid P.O.S.T. Dispatch Certificate.

Responsibilities

Plan, organize, and supervise the work of staff in the department’s Communications Center, including providing leadership, mentoring, coaching and performance evaluations.
Participates in the selection of staff; works with employees to correct deficiencies; recommends and assists in the implementation of goals and objectives; establishes schedules and methods for providing effective services and support in assigned area of responsibility.
Implements policies and procedures; evaluates operation and activities of assigned responsibilities; recommends improvements and modifications.
Prepare work schedules to provide for adequate shift coverage, including preparing and approving vacation and leave schedules.
Evaluate and prepare performance evaluations.
Serve as a resource for other departmental employees on policies and procedures in unusual or questionable situations in area of responsibility.
Receive telephone and radio calls for public safety services.
Dispatch routine and emergency public safety calls for service.
Monitor video camera feeds and monitor other public agencies by radio.
Review and investigate internal and external complaints.
Create essential written documentation, including easily understandable statistical reports.
Be prepared to articulate the methods used for data collection and compilation during discussions.
Review professional publications and resources to enhance professional competence and remain current on trends within the profession.
Analyze data and process a wide variety of public safety records, files, logs, reports, and forms.
Establish or support an existing recognized method or program of quality assurance and a personnel performance measurement tool for the agency.
Make sound decisions based upon a valid analysis of the best available information.
Make critical decisions during high-pressure situations, including prioritizing calls, dispatcher resources, and managing complex incidents.
Ensure that equipment and systems are well-maintained and functioning properly.
Operate office equipment and perform basic trouble shooting and repair efforts as needed.
Perform related duties as assigned.