Emergency Communications Supervisor

Montgomerty City-County Personnel•Montgomery, AL

4d•Onsite

About The Position

The fundamental reason this position exists is to perform supervisory, technical, and administrative work directing and overseeing the activities of communications center operators and dispatchers assigned to a shift. This includes answering emergency and administrative calls, providing oversight of pre-arrival and post-dispatch instructions, and dispatching emergency response personnel using a Computer Aided Dispatch (CAD) system and a land mobile radio network. The role also involves training dispatchers and operators, monitoring radio and telephone traffic, conducting quality reviews, performing employee evaluations, and other public safety communications supervisory duties as assigned. This classification reports to and receives general instructions from the Emergency Communications Center Manager.

Requirements

High School diploma or GED.
At least four (4) current years of combined E9-1-1 emergency and non-emergency telephone calls, and provide radio communications support to fire, medical, and law enforcement responders in a dispatching capacity of an organization equal in programmatic scope and geographical size comparable to the City of Montgomery.
Applicant must be able to type at least 35 wpm.
Must be available to work any hour shifts as needed to oversee operations and ensure consistency among the shifts.
Applicant must be willing to sign a willingness statement.
Must be willing to respond to the Emergency Communications Center to meet community service expectations, respond to and recover from disasters and other significant events, and follow the instructions of organization leadership.
Must provide documentation of identity and employment eligibility prior to employment to comply with the Immigration Reform and Control Act of 1986.
Must pass a computerized skills test.
Must pass a pre-employment drug test.
Must pass a background check.

Nice To Haves

Qualifying education, training, and experience that provide the requisite knowledge, skills, and abilities to perform the job will be considered.

Responsibilities

Directing and overseeing the activities of communications center operators and dispatchers assigned to a shift.
Answering emergency and administrative calls.
Oversight of the delivery, or performance of, pre-arrival and post-dispatch instructions as warranted.
Oversight, or performing dispatching of the most appropriate emergency response personnel using a Computer Aided Dispatch (CAD) system and a land mobile radio network.
Training dispatchers and operators.
Monitoring radio and telephone traffic.
Quality reviews.
Employee evaluations.
Other public safety communications supervisory duties as assigned.