Medical Affairs Operations Manager

MRA Recruiting Services•McHenry, IL

6d•Hybrid

About The Position

Medela LLC is seeking a highly experienced and operationally driven Medical Affairs Operations Manager to lead the execution of global Medical Affairs programs, educational initiatives, and real-world evidence activities. This role serves as a critical link between Medical Affairs, Clinical, Sales, Marketing, and external healthcare partners to ensure the successful delivery of scientific and educational programs aimed at improving outcomes in maternity and neonatal care. The position requires a strong understanding of maternal-infant health and related fields, as well as experience in managing complex, cross-functional initiatives in a global environment.

Requirements

Bachelor’s degree in Nursing, Life Sciences, Public Health, Nutrition Science, or related healthcare discipline required.
5+ years of experience in Medical Affairs, Clinical Operations, Healthcare Education, or related healthcare environments.
Prior experience working directly within a Medical Affairs function required.
Experience coordinating real-world evidence initiatives, feasibility studies, KOL engagement programs, medical education initiatives, and scientific congress operations.
Minimum 2 years of direct people leadership experience.
Proven ability to manage complex cross-functional initiatives in a global environment.

Nice To Haves

Master’s degree (MPH, MSN, MS, or equivalent) preferred.
Strong understanding of maternal-infant health, NICU environments, lactation science, or infant nutrition.
Knowledge of healthcare systems, clinical quality improvement frameworks, and medical education environments.
Familiarity with industry compliance standards including MedTech Europe, AdvaMed, and GPP guidelines preferred.
PMP certification or equivalent project management experience is a plus.
Experience with platforms such as Salesforce, SAP, Veeva, or KOL management tools is a plus.

Responsibilities

Lead Global Medical Affairs Operations, managing operational execution of programs, pilot initiatives, feasibility studies, and healthcare education programs.
Oversee timelines, budgets, KPIs, reporting, tools, and stakeholder communications for multiple initiatives.
Coordinate customer cohorts in education and intervention programs, ensuring strong execution and data collection.
Drive continuous process improvement and operational excellence across Medical Affairs activities.
Maintain and optimize systems for scientific communications, field education, and medical information management.
Drive Real-World Evidence & Scientific Program Execution, coordinating RWE initiatives and feasibility studies.
Track program outcomes, intervention effectiveness, quality improvement metrics, and customer adoption data.
Develop evidence-based materials, case studies, and customer success stories.
Partner cross-functionally with Medical Affairs, Clinical, Regulatory, and Marketing teams to execute evidence-generation strategies.
Translate clinical insights into compliant, customer-facing tools and educational resources.
Oversee Medical Education & Congress Operations, including planning and execution of global congresses, symposia, and medical education programs.
Ensure educational content, speaker engagement, and scientific communications align with industry regulations and ethical standards.
Oversee congress logistics, budgets, vendor management, timelines, and post-event reporting.
Collaborate with internal stakeholders to align educational initiatives with organizational priorities.
Lead & Develop a High-Performing Team, fostering collaboration and promoting accountability, innovation, and continuous improvement.