Medical Administrative Coordinator
About The Position
Neurobehavioral Center for Growth (NBCG) is a fast-growing, multi-location behavioral health practice in Utah with offices in Salt Lake City, Bountiful, South Ogden, and Ogden. We offer a comprehensive suite of services including psychiatry, medication management, TMS, Spravato/esketamine, ketamine therapy, ABA therapy, neuropsychological testing, and speech therapy. Our mission is to deliver exceptional, accessible care — and we’re building the systems and team to do it at scale. We’re looking for a sharp, organized Medical Administrative Coordinator to serve as a key operational hub across our clinical and administrative teams. This role blends provider scheduling, patient coordination, medical administration, and billing support — making it ideal for someone who thrives in a fast-paced healthcare environment and wants to grow beyond a traditional admin role. You’ll work directly with clinical and operations leadership to keep provider schedules optimized, ensure smooth patient intake and follow-through, support billing and prior authorization workflows, and help us build smarter, more efficient processes. We’re actively investing in AI and automation tools — this role will evolve alongside that infrastructure and offers real opportunity for someone who wants to grow beyond traditional administrative work.
Requirements
- 2+ years of experience in a medical administrative, billing, or healthcare operations role
- Comfortable managing both patient-facing coordination and back-office billing/admin tasks
- Working knowledge of psychiatric CPT codes, E&M documentation requirements, and behavioral health billing
- Experience navigating multi-payer environments including commercial insurance, Medicare, and Medicaid
- Strong written and verbal communication skills
- Organized, deadline-driven, and able to manage a high volume of concurrent tasks
- Proficiency with EHR/practice management systems (AdvancedMD experience a plus)
Nice To Haves
- Experience with specialty behavioral health billing — TMS, Spravato/esketamine, or ketamine therapy
- Familiarity with Utah payer landscape (SelectHealth, EMI Health, BCBS of Utah, Molina Medicaid)
- Experience with prior authorization workflows post-Cigna/Evernorth policy changes for TMS (March 2026)
- Comfort with or curiosity about automation tools, AI-assisted workflows, or healthcare technology
- CPC, CPMA, or CBCS certification (or in progress)
Responsibilities
- Manage and optimize provider schedules across multiple locations, including new patient intake, follow-ups, and specialty service appointments
- Coordinate patient communications — appointment reminders, intake paperwork, referral follow-up, and care transitions
- Support front-office staff and clinical teams on documentation and workflow requirements
- Verify patient insurance eligibility and benefits prior to appointments
- Serve as a point of contact for operational and administrative needs across locations
- Maintain accurate records in AdvancedMD (our EHR/PM system) and ensure data integrity
- Assist with onboarding documentation, policy compliance, and internal coordination as needed
- Stay current on payer policy changes and CPT code updates affecting behavioral health
- Manage prior authorization workflows for psychiatric medication management, including E&M codes (99212–99215), add-on psychotherapy codes (90833), and specialty services
- Submit, track, and appeal insurance claims across commercial payers, Medicare, Medicaid, and Utah-specific plans (BCBS, SelectHealth, EMI Health, Molina, etc.)
- Own denial management — identify root causes, write appeals, and track resolution rates
- Support specialty service billing including Spravato/esketamine REMS documentation and TMS prior authorization workflows
- Identify patterns in denials, underpayments, and payer behavior and surface them to leadership with recommendations
- Participate in building and QA-ing automated billing workflows as we expand our Keragon + AI automation infrastructure
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Short Term Disability Insurance
- Retirement Planning: Before Tax & Roth 401k 3% Match
- Life Insurance: $25,000 covered completely by NBCG, with additional optional coverage available.
- Capella University Discount: 50% off your first 12-week session, 10% tuition discount on all subsequent sessions
- Paid Time Off & Holiday Pay: 10 paid holidays for full-time employees, 5 paid holidays for part-time employees. Additional PTO increasing yearly starting with 2 weeks.
- Parental Leave: Up to 6 Weeks Paid Leave for full-time employees after 12 months of service.
- Professional Liability Insurance: Covered by NBCG 1mil/3mil limits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
