Medical Administrative Assistant

Greater Nashua Mental Health•Nashua, NH

3h•$18 - $23•Onsite

About The Position

Greater Nashua Mental Health is seeking a detail-oriented and client-focused Medical Administrative Assistant to join our Medical Services team. This position serves as a vital administrative resource supporting medical providers, nursing staff, and clients by coordinating scheduling, managing communications, organizing documentation, and ensuring timely access to medical services.

Requirements

High School Diploma or GED required.
Less than one year of related administrative, medical office, or customer service experience required.
Proficiency with electronic medical record (EMR) systems.
Knowledge of Microsoft Office products, including Outlook, Word, and Excel.
Strong customer service and de-escalation skills.
Excellent communication, interpersonal, organizational, and time management skills.
Ability to multitask, prioritize, and adapt to changing workloads.
Ability to work effectively both independently and as part of a team.
Ability to exercise sound judgment and maintain confidentiality.

Responsibilities

Schedule client visits and coordinate access to medical services across agency programs.
Ensure patients are scheduled promptly following hospital discharge.
Manage appointment cancellations utilizing Just in Time scheduling principles.
Manage incoming phone calls and accurately document and route messages to medical and nursing staff.
Review and triage voicemails daily.
Coordinate document flow, medical records requests, laboratory results, and provider documentation.
Provide administrative support to medical and nursing staff.
Process incoming and interdepartmental mail.
Maintain office supply inventory and support daily department operations.
Perform additional duties and special projects as assigned by the Medical Support Staff Coordinator or Chief Medical Officer.