Medical Administrative Assistant - Spanish Speaking

Pacific Skin Institute•Sacramento, CA

2d•Onsite

About The Position

Pacific Skin Institute is seeking a motivated candidate with a team-centered attitude for a Medical Administrative Assistant position at our Sacramento Administrative Office. The ideal candidate will have a passion for customer service, helping people obtain the services they need, and ensuring patients feel comfortable when seeing a doctor. This is a Health Administration role, involving no face-to-face patient contact. All communication with patients and providers will be conducted over the phone or via our electronic medical records system (Epic) from the Administrative office.

Requirements

Spanish Speaking
Proficiency in using the Epic EMR system
Excellent customer service skills
Ability to handle a high volume of phone calls
Strong communication skills

Nice To Haves

Team-centered attitude
Passion for customer service
Passion for helping people obtain services they need
Ensuring patients feel comfortable when seeing a doctor

Responsibilities

Answer the phone in a professional and courteous manner and provide exemplary customer service
Schedule all appointments and ensure all appropriate clinical information is collected for efficient workflow
Coordinate patient care and support clinical staff in response to incoming phone calls from patients
Answer incoming calls for 4 different clinic locations
Communicate with provider teams to ensure timely access to care for patients
Provide accurate patient information for daily viewing by all departments
Maintain open communication with all staff members to ensure quality patient care
Schedule new and return patient appointments and procedures
Assist in processing incoming patient referrals & faxes
Communicate with patients and providers via telephone and EMR messaging system for approximately 75% of day-to-day communication
Utilize waitlist/call-back lists to fill provider schedules
Answer approximately 70 patient phone calls each day