Medical Administrative Assistant - Multiple Departments & Openings

Mayo Clinic•Rochester, MN

13h•$22 - $30•Hybrid

About The Position

Mayo Clinic is hiring Medical Administrative Assistants across multiple departments. Applicants are considered for a pool of active openings rather than a specific department, and availability is discussed during interviews. The position is hybrid and requires the employee to be located within 100 miles of the Rochester Mayo Clinic campus for occasional on-site work based on business needs. Medical Administrative Assistants provide clinical and non-clinical administrative support. They support health care providers by anticipating and responding to provider, patient, and health care team needs, and serve as a direct contact and resource for patients. The role calls for initiative, adaptability, strong organizational and communication skills, professionalism, confidentiality, and careful attention to accuracy and completeness. Mayo Clinic describes its compensation and benefit plans as competitive and offers continuing education and advancement opportunities. Listed benefits include medical plan options, dental coverage or a reimbursement account, vision coverage, eligible-expense HSA and FSA options, and a retirement package.

Requirements

High school diploma or GED plus at least two years of administrative support experience; or a one-year degree/diploma in an administrative, business, or medical-related program plus at least one year of administrative support experience; or an associate’s degree in an administrative, business, or medical-related program.
Administrative support experience must include responsibilities such as meeting management and calendar coordination, creating or transcribing correspondence/documents, and using business software to produce databases, spreadsheets, presentations, or similar materials.
Individuals without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment. Anatomy/Physiology may also be required depending on the role and background.
High-level organization, customer service, professionalism, interpersonal relations, written and oral communication, prioritization, task-switching, and adaptability in a rapidly changing environment.
Effective and appropriate decision-making, judgment, confidentiality, attention to detail, and follow-through.
Experience coordinating travel and managing expenses.
Proficient English grammar, punctuation, and sentence structure.
Proficient use of computer hardware and software, telecommunications, and other office equipment, with the ability to navigate multiple systems simultaneously.
Must be located within 100 miles of the Rochester Mayo Clinic campus for occasional on-site expectations.

Nice To Haves

Work-related experience within the last ten years.

Responsibilities

Request and manage the flow of patient materials.
Coordinate appointment schedules.
Schedule, coordinate, and follow up on meetings, events, and professional travel.
Manage calendars.
Prepare documents and presentation materials.
Process invoices and reimbursements.
Compose and/or transcribe correspondence and documents.
Support departmental projects and activities.
Create and maintain websites, web pages, databases, spreadsheets, and social media accounts.
Answer telephones and provide related follow-through.
Support health care providers by anticipating and responding to provider, patient, and health care team needs and requests.
Serve as a direct contact and resource to patients.
Exhibit initiative, proficiency, and adaptability to optimize the time of those supported.
Ensure accuracy and completeness through attention to detail, including in patient-related activities.
Maintain confidentiality and professionalism and provide quality service.