Patient Access Specialist - Multiple Departments

Inova Health System • Fairfax, VA

1d • $20 - $33 • Onsite

About The Position

Inova Fairfax Medical Campus is seeking a full-time Patient Access Specialist to support Fairfax Hospital and multiple departments in the Inova Center for Personalized Health. The role follows Inova Health System’s Service Excellence standards while admitting and scheduling patients, verifying insurance, and providing financial counseling. The schedule is Monday through Friday, 6:30 a.m. to 3:00 p.m.

Requirements

• High school diploma or GED.
• At least 1 year of patient access experience.

Responsibilities

• Manage complex patient intake, registration, and documentation cases; resolve errors, confirm authorizations, validate documents, and index records.
• Prepare schedules, track records, and navigate multiple administrative and technology systems.
• Coordinate documentation and follow up on case-related tasks.
• Assess coverage and initiate financial assistance.
• Apply payer-specific rules, resolve insurance issues, and identify contract limitations.
• Resolve moderate patient concerns and track follow-ups with patients.
• Educate patients about kiosks and report usage trends.
• Coordinate with departments, tailor patient communications, and support patients.
• Validate insurance and track referral status.
• Schedule specialty visits and coordinate patient preparation.
• Coordinate transportation for patients with special needs.
• Resolve minor chart issues and assist with release of information.
• Provide documentation to utilization review teams.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Retirement plan matching the first 5% of eligible contributions, starting on the first day.
• Up to $5,250 per year in education assistance.
• Up to $10,000 in student loan assistance.
• 25 mental health coaching or therapy sessions per person per year at no cost for team members, spouses or partners, and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED