Medical Administrative Assistant - Multiple Departments & Openings

Mayo Clinic • Rochester, MN

14h • $22 - $30 • Hybrid

About The Position

Medical Administrative Assistants provide clinical and non-clinical administrative support across multiple departments. Applicants are pooled for consideration by active hiring managers rather than applying to a specific area, and availability will be discussed during an interview. The position is hybrid, with occasional on-site expectations based on business needs; employees must be located within 100 miles of the Rochester Mayo Clinic campus.

The role supports health care providers and patients by anticipating and responding to their needs, serving as a direct patient contact and resource, and completing a range of administrative tasks. These include managing patient materials, appointments, calendars, meetings, events, and professional travel; preparing and transcribing documents and correspondence; processing invoices and reimbursements; supporting department projects; maintaining websites, databases, spreadsheets, and social media accounts; and handling telephone inquiries and follow-through. The role calls for initiative, adaptability, strong organization and communication, confidentiality, professionalism, accuracy, and attention to detail.

Candidates must meet one of the stated education and administrative experience pathways. Those without relevant medical education or experience must successfully complete a Medical Terminology course within six months of employment. Anatomy and Physiology may also be required depending on the role and the candidate’s background.

Requirements

• High school diploma or GED and at least two years of administrative support experience; or a one-year degree/diploma in an administrative, business, or medical-related program and at least one year of administrative support experience; or an associate’s degree in an administrative, business, or medical-related program.
• Administrative support experience must include responsibilities such as meeting management and calendar coordination, creating or transcribing correspondence/documents, and using business-related software to produce databases, spreadsheets, presentations, or similar materials.
• Candidates without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment.
• Anatomy/Physiology may be required depending on the role and the candidate’s background.
• High-level organization, customer service, professionalism, interpersonal relations, written and oral communication, prioritization, task-switching, and adaptability in a rapidly changing environment.
• Effective and appropriate decision-making, judgment, confidentiality, attention to detail, and follow-through.
• Experience coordinating travel and managing expenses.
• Proficient English grammar, punctuation, and sentence structure.
• Proficient use of computer hardware and software, telecommunications, and other office equipment, with the ability to navigate multiple systems simultaneously.
• Must be located within 100 miles of the Rochester Mayo Clinic campus for occasional on-site expectations.

Nice To Haves

• Work-related experience within the last ten years.

Responsibilities

• Request and manage the flow of patient materials.
• Coordinate appointment schedules.
• Schedule, coordinate, and follow up on meetings, events, and professional travel.
• Manage calendars.
• Prepare documents and presentation materials.
• Process invoices and reimbursements.
• Compose and/or transcribe correspondence and documents.
• Support departmental projects and activities.
• Create and maintain websites, web pages, databases, spreadsheets, and social media accounts.
• Answer telephones and provide related follow-through.
• Support health care providers by anticipating and responding to provider, patient, and health care team needs and requests.
• Serve as a direct contact and resource to patients.
• Use initiative, proficiency, and adaptability to optimize the time of those supported.
• Ensure accuracy and completeness through attention to detail, including in patient-related activities.
• Maintain confidentiality and professionalism.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.
• Competitive compensation and comprehensive benefit plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED