Medical Administrative Assistant - SWWI Primary Care

Mayo Clinic•La Crosse, WI

22h•Hybrid

About The Position

The Medical Administrative Assistant provides clinical and non-clinical administrative support for SWWI Primary Care. The role manages patient materials and their flow, coordinates appointment schedules, and supports meetings, events, professional travel, calendars, documents, presentations, invoices, reimbursements, correspondence, departmental projects, and activities. It may also involve maintaining websites, web pages, databases, spreadsheets, and social media accounts, as well as answering telephones and following through on related requests. The assistant supports health care providers by anticipating and responding to provider, patient, and health care team needs, and serves as a direct contact and resource for patients. The position calls for initiative, adaptability, strong organization and communication, professionalism, confidentiality, and careful attention to accuracy and completeness in patient-related activities. This is a hybrid position. The employee must be located within 100 miles of the Mayo Clinic La Crosse campus for occasional onsite work based on business needs. Applicants may be asked to complete a prerecorded OnDemand interview during the selection process. Mayo Clinic will not sponsor or transfer visas for this position, including F-1 OPT STEM.

Requirements

High school diploma or GED with at least two years of administrative support experience; or a one-year degree or diploma in an administrative, business, or medical-related program with at least one year of administrative support experience; or an associate’s degree in an administrative, business, or medical-related program.
Administrative support experience must include responsibilities such as meeting management and calendar coordination, creating or transcribing correspondence and documents, and using business software to produce databases, spreadsheets, presentations, or similar materials.
Applicants without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment.
Anatomy and Physiology may also be required depending on the role and the applicant’s background.
High-level organization, customer service, professionalism, interpersonal relations, and written and oral communication skills.
Ability to prioritize, shift tasks frequently and quickly, and adapt to a rapidly changing environment.
Effective and appropriate decision-making and judgment, confidentiality, attention to detail, and follow-through.
Experience coordinating travel and managing expenses.
Proficient English grammar, punctuation, and sentence structure.
Proficient use of computer hardware and software, telecommunications, and other office equipment, including the ability to navigate multiple systems simultaneously.
Prefer work-related experience within the last ten years.

Responsibilities

Request and manage the flow of patient materials.
Coordinate appointment schedules.
Schedule, coordinate, and follow up on meetings, events, and professional travel.
Manage calendars.
Prepare documents and presentation materials.
Process invoices and reimbursements.
Compose and/or transcribe correspondence and documents.
Support departmental projects and activities.
Create and maintain websites, web pages, databases, spreadsheets, and social media accounts.
Answer telephones and provide related follow-through.
Anticipate and respond to provider, patient, and health care team needs and requests.
Serve as a direct contact and resource to patients.
Ensure accuracy and completeness through attention to detail in patient-related activities.