Medical Administrative Assistant - SWWI Primary Care
About The Position
The Medical Administrative Assistant provides clinical and non-clinical administrative support for SWWI Primary Care. The role supports health care providers by anticipating and responding to provider, patient, and health care team needs, and serves as a direct contact and resource for patients. The position requires initiative, adaptability, professionalism, confidentiality, strong organizational and communication skills, and careful attention to accuracy and completeness in patient-related work. This is a hybrid position. The employee must be located within 100 miles of the Mayo Clinic LaCrosse campus for occasional on-site work based on business needs. Individuals without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment; Anatomy/Physiology may also be required depending on the role and the candidate’s background.
Requirements
- High school diploma or GED plus at least two years of administrative support experience; or a one-year degree/diploma in an administrative, business, or medical-related program plus at least one year of administrative support experience; or an associate’s degree in an administrative, business, or medical-related program.
- Administrative support experience must include meeting management and calendar coordination, creating or transcribing correspondence/documents, and using business software to produce databases, spreadsheets, presentations, or similar materials.
- Candidates without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment.
- Anatomy/Physiology may be required depending on the role and the candidate’s background.
- High-level organization, customer service, professionalism, interpersonal relations, written and oral communication, prioritization, task switching, and adaptability in a rapidly changing environment.
- Effective and appropriate decision-making, judgment, confidentiality, attention to detail, and follow-through.
- Experience coordinating travel and managing expenses.
- Proficient English grammar, punctuation, and sentence structure.
- Proficient use of computer hardware and software, telecommunications, and other office equipment, including the ability to navigate multiple systems simultaneously.
- Must be located within 100 miles of Mayo Clinic LaCrosse campus for occasional on-site expectations based on business needs.
Nice To Haves
- Work-related experience within the last ten years is preferred.
Responsibilities
- Request and manage the flow of patient materials.
- Coordinate appointment schedules.
- Schedule, coordinate, and follow up on meetings, events, and professional travel.
- Manage calendars.
- Prepare documents and presentation materials.
- Process invoices and reimbursements.
- Compose and/or transcribe correspondence and documents.
- Support departmental projects and activities.
- Create and maintain websites, web pages, databases, spreadsheets, and social media accounts.
- Answer telephones and provide related follow-through.
- Support health care providers by anticipating and responding to provider, patient, and health care team needs and requests.
- Serve as a direct contact and resource to patients.
- Ensure accuracy and completeness through attention to detail in patient-related activities.
Benefits
- Multiple medical plan options.
- Delta Dental or a reimbursement account for flexible dental coverage.
- Affordable vision plan with a national network.
- HSA and FSAs for eligible expenses.
- Competitive retirement package.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
