Medical Administrative Assistant - SWWI Primary Care

Mayo Clinic • La Crosse, WI

1d • $22 - $30 • Hybrid

About The Position

The Medical Administrative Assistant performs clinical and non-clinical administrative support tasks, including managing patient materials and appointment schedules; coordinating meetings, events, and professional travel; managing calendars; preparing documents and presentations; processing invoices and reimbursements; composing or transcribing correspondence; supporting departmental projects; maintaining websites, databases, spreadsheets, and social media accounts; and answering telephones with appropriate follow-through.

The role supports health care providers by anticipating and responding to provider, patient, and health care team needs, and serves as a direct patient contact and resource. The position requires initiative, adaptability, strong organization and communication skills, professionalism, confidentiality, and close attention to accuracy and completeness in patient-related activities.

This is a hybrid position. The employee must be located within 100 miles of the Mayo Clinic LaCrosse campus for occasional onsite work based on business needs. Applicants may be asked to complete an OnDemand interview during the selection process.

Requirements

• High school diploma or GED plus at least two years of administrative support experience; or a one-year degree/diploma in an administrative, business, or medical-related program plus at least one year of administrative support experience; or an associate’s degree in an administrative, business, or medical-related program.
• Administrative support experience must include meeting management and calendar coordination, creating or transcribing correspondence/documents, and using business software to produce databases, spreadsheets, presentations, or similar materials.
• Individuals without relevant medical education or medical experience must successfully complete a Medical Terminology course within six months of employment; Anatomy/Physiology may also be required depending on role and background.
• Strong organization, customer service, professionalism, interpersonal relations, written and oral communication, prioritization, task-switching, and adaptability skills.
• Effective and appropriate decision-making, judgment, confidentiality, attention to detail, and follow-through.
• Experience coordinating travel and managing expenses.
• Proficient English grammar, punctuation, and sentence structure.
• Proficient use of computer hardware and software, telecommunications, and other office equipment, including the ability to navigate multiple systems simultaneously.
• Must be located within 100 miles of the Mayo Clinic LaCrosse campus for occasional onsite expectations.
• Mayo Clinic will not sponsor or transfer visas for this position, including F1 OPT STEM.

Nice To Haves

• Work-related experience within the last ten years.

Responsibilities

• Manage the flow of patient materials and coordinate appointment schedules.
• Schedule, coordinate, and follow up on meetings, events, and professional travel.
• Manage calendars and prepare documents and presentation materials.
• Process invoices and reimbursements.
• Compose and/or transcribe correspondence and documents.
• Support departmental projects and activities.
• Create and maintain websites, web pages, databases, spreadsheets, and social media accounts.
• Answer telephones and provide related follow-through.
• Anticipate and respond to provider, patient, and health care team needs and requests.
• Serve as a direct contact and resource to patients.
• Ensure accuracy and completeness in patient-related and other work through attention to detail.

Benefits

• Medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Continuing education and advancement opportunities.
• Competitive compensation and comprehensive benefit plans.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED