Medical Administrative Assistant
About The Position
Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff who interact with the department/division. Provides superior customer service through the handling of a high volume of telephone calls. Must possess a good understanding of the unique characteristics and operations of the department/division in order to proficiently support the practice. Principal functions include facilitating patient access, appropriately responding to patient inquiries, and accommodating referring physician requests. Additional duties may include but are not limited to routing patient concerns appropriately, calendar and schedule maintenance and handling physician mail.
Requirements
- High school diploma or G.E.D. equivalent required.
- Minimum three years of secretarial, back office/front office experience in a physician's office or customer service role required.
- Outstanding interpersonal skills with a commitment to customer service required.
- Excellent oral and written communication skills.
- Strong computer experience with advanced proficiency in Microsoft Word and Excel.
- Excellent organizational, analytical, and problem-solving skills.
- Highly motivated, able to work independently.
- Able to multi-task and prioritize work load.
Nice To Haves
- Healthcare experience preferred.
- Completion of a medical terminology course preferred.
Responsibilities
- Serve as a liaison to patients, referring physicians, and allied health staff.
- Handle a high volume of telephone calls.
- Facilitate patient access.
- Respond to patient inquiries.
- Accommodate referring physician requests.
- Route patient concerns appropriately.
- Perform calendar and schedule maintenance.
- Handle physician mail.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
