Medical Administrative Assistant

Illinois Bone and Joint Institute LLC•New Lenox, IL

1d•$22 - $25•Hybrid

About The Position

Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. Illinois Bone & Joint Institute offers relief, solutions, and the comprehensive integrated care you need. IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients quality of life. IBJI wants to help you move better, so you can live better. Our team is looking for a qualified individual to support our orthopedic surgeon, who is fellowship-trained in foot and ankle care. This full-time position involves rotating across our four office locations: Westmont, Joliet, Downers Grove, and New Lenox.

Requirements

Minimum of Associates Degree (4 year degree preferred) and/or three to four years progressive experience in a health care setting.
Must be CPR certified
Knowledge of medical terminology.
Working knowledge of computers and computer software programs.
Excellent verbal and written communication skills.
Knowledge of insurance benefit plans helpful.
Good organizational and technical skills.
Excellent people skills.

Nice To Haves

Epic experience preferred.

Responsibilities

Coordinate patient evaluation and treatment activities within the clinic setting.
Ensure all necessary medical records/x-rays/reports/forms, etc. related to the patient’s visit are available on the appropriate units prior to escorting the patient to the exam room.
Provide patient care as per physicians’ direction/orders.
Assist physician with the exam/treatment process.
Monitor and ensure the accurate completion of patient charge tickets.
Reinforce patient/family education and processes referrals for outside services (e.g., surgical procedures, home health or therapy services, etc.).
Ensure the adequacy of necessary supplies and cleanliness within the exam rooms and clinic area.
Assist in ensuring the adequacy of exam rooms and the equitable distribution of staff unit assignments in an effort to provide timely and efficient patient service.
Escort patients to exam/treatment rooms on a timely basis. Whenever possible, keep Patient Representative informed regarding delays, if any, occurring within the unit.
Prepare patients for appropriate examination, triaging, as necessary, for radiologic studies.
Assist physicians, as needed, in the patient examination process.
Evaluate need for wound care, if any, and ensure adequate provision of care and patient education.
Provide for splint/cast applications and removals.
Process Rx’s and dispense samples as per physician order. Instruct/educate patients regarding medication side effects.
Prepare injectable medications and equipment needed for aspirations.
Coordinate referrals for ongoing services/needs (e.g., therapy services, home health, surgical procedures, DME, etc.).
Act as a patient intermediary/liaison for resolution of patient problems.
Respond to incoming phone calls and determine best method for resolution of caller’s needs through the identification of the most appropriate respondent (i.e., physician, administration, clinical/nursing staff, other support staff, etc.). Channel requests appropriately in an effort to ensure resolution.
Secure charts related to diagnostic tests, physical/occupational therapy reports, etc. and discusses issues with physician. Relate physician information back to patient/requestor. Complete chart notes, as appropriate.
Assist, as requested, in securing missing diagnostic codes/information on charge tickets.
Discuss with physician special needs patient appointments.
Coordinate cardiac and medical clearance for patients prior to surgery.
Complete appropriate form for facility, i.e. Salt Creek Surgery Center, Hinsdale or Good Samaritan Hospitals.
Schedule appropriate pre-op and post-op visits.
Secure pre-certification for surgery.
Maintain and update physician calendar regarding surgery.
If patient fails pre-op labs/EKG, help patient to secure appointments with appropriate physician.
Call for equipment representative or surgical equipment, as necessary.
Send prescriptions for therapy, orthotics, return to work notes, gym notes, etc. as requested.
Open and distribute physician’s/department mail.
Complete “Attending physician” statements, narrative summaries for attorneys, handicap parking permits, jury duty requests, disability forms, PE excuse notes, etc.
Prepare physician on call schedules and coordinate physician schedule changes.
As necessary, secure appropriate releases and copies medical information for patient pick-up. Work closely with copy service and monitor reports to ensure timely mailing of all requests for records.
Maintain an orderly file on physician credentials and CME credits.
1-2 work days prior to patient appointment, ensure that the following data has been secured: medical chart; x-rays; MRI/dexa scan results; reports from outside sources (e.g., lab results, x-rays/reports; etc.).
Identify/order, as requested, all unit supplies (e.g., clinical, cleaning, medical, medication, DME, etc.).
Ensure that the exam rooms , cast rooms, etc. are clean, orderly and fully stocked.
Work on additional projects and/or reports for physician as requested.
Order physician lunches and other miscellaneous items.
Secure insurance pre-certification as requested (i.e. MRI’s, PT, Synvisc, injections, surgery, etc.).
Handle payments received for depositions, record subpoenas, etc.
Participate in learning new systems, as required, for the service area.
Perform, as an informational contact for patient and family as follows: Notify patients of delays. Direct/seek information on behalf of patients in order to increase their knowledge base. Respond appropriately to inquiries or complaints.
Maintain professional image of organization by way of professional dress and presentation.
Attend mandatory in-service programs to keep abreast of current insurance/registration issues.
Assist with smooth flow of the clinic through preparation of charts in a timely manner by attaching and filling out all necessary paperwork.
Participate in OSHA, JCAHO, CQI related activities, new employee orientation and in committees related to operation improvements.