Medical Administrative Assistant - Multiple Openings

Mayo Clinic • Phoenix, AZ

2d

About The Position

This job posting is a hub for multiple openings for Medical Administrative Assistant (MAA) positions across Mayo Clinic in Arizona. These roles serve as ambassadors of the practice, acting as liaisons to patients, referring physicians, and allied health staff. The primary focus is on providing superior customer service by managing a high volume of telephone calls and facilitating patient access. Successful candidates will need a strong understanding of their specific department's or division's unique characteristics and operations to effectively support the practice. Key responsibilities include managing patient inquiries, accommodating referring physician requests, routing patient concerns, maintaining calendars and schedules, and handling physician mail. During the selection process, candidates may participate in an OnDemand (pre-recorded) interview. Mayo Clinic will not sponsor or transfer visas for these positions.

Requirements

• Good understanding of the unique characteristics and operations of the department/division to proficiently support the practice.

Responsibilities

• Serve as a liaison to patients, internal and external referring physicians, and allied health staff.
• Provide superior customer service through handling a high volume of telephone calls.
• Facilitate patient access.
• Appropriately respond to patient inquiries.
• Accommodate referring physician requests.
• Route patient concerns appropriately.
• Perform calendar and schedule maintenance.
• Handle physician mail.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees