Medical Administrative Assistant / Patient Services

Ganger Dermatology•Plymouth, MI

9d•Onsite

About The Position

Join Ganger Dermatology's expanding practice in Wixom, MI, as a Full-Time Patient Call Center Representative/Front Desk Team Member. This role is crucial for ensuring patients receive top-notch care by greeting them, managing phone calls, scheduling appointments, maintaining records, and assisting with inquiries. Ganger Dermatology values punctuality, professionalism, and exceptional patient experiences. We seek dedicated individuals passionate about health and skincare, who align with our core values: Takes Initiative, Has a Positive Attitude, Communicates Effectively, Does the Right Thing, and Is Adaptable and Resilient.

Requirements

High School Diploma, GED, or equivalent required.
Relevant experience can be considered in place of formal education.
Ability to be assigned shifts at other locations for coverage purposes.

Nice To Haves

People person
Passionate about providing excellent patient care and experiences
Hardworking team player with a passion for health and skincare

Responsibilities

Greet and check-in patients and visitors.
Answer phone calls promptly and courteously.
Schedule appointments based on provider availability.
Assist with managing patient flow to ensure efficiency.
Address patient inquiries about appointments and care with patience and professionalism.
Maintain and update patient records accurately.
Manage office supplies and equipment, including ordering when necessary.
Communicate office policies to patients.
Assist with opening and closing procedures at the front desk.
Maintain cleanliness of the office and common areas including rest rooms, break room and lobby areas.
Adhere strictly to HIPAA privacy compliance guidelines.