Medical Assistant/Patient Services Rep

Proliance Surgeons•Kennewick, WA

23h•$22 - $38•Onsite

About The Position

At Proliance Surgeons, we are committed to fostering growth and development by hiring and supporting individuals from diverse backgrounds. We believe our unique experiences and perspectives enable us to deliver exceptional outcomes, personally delivered. We are proud to offer a comprehensive and competitive benefit and pay package. The Medical Assistant/Patient Services Rep (PSR) acts as a patient care coordinator and advocate, maintains clinical supplies, proper documentation, and an optimal patient flow and experience, while adhering to OSHA/WISHA and other compliance and regulatory guidelines.

Requirements

High school graduate or equivalent.
Basic knowledge of medical terminology and medications.
Basic computer knowledge and skills, including data entry.
Superior customer service skills.
Impeccable integrity.
Great interpersonal skills, demonstrating patience, compassion, empathy, and the ability to work well with all types of people.
Adherence to all safety, risk management, and precautionary procedures, including the consistent respect for confidentiality (HIPAA).
Use time efficiently, with attention to quality, detail, accuracy, and completion.
Consistency, timeliness, and dependability.
Effective team membership, supporting and working with others to achieve common goals.
Ability to adapt to continuous change/flexibility.
Demonstrated ability to continuously learn.
Self-motivated; able to work with increasing independence, overcome obstacles and challenges with little supervision.
Clear oral and written communication skills.
Demonstrated aptitude to organize and prioritize work.
Critical thinking and problem-solving skills.
Skilled in coping with fast-paced, often stressful situations with unpredictable circumstances in a professional, safe, and efficient manner.
Self-motivated; able to work following specific guidelines and in accordance with detailed instructions; measure self against standard of excellence, overcome obstacles and challenges with little supervision.

Nice To Haves

Graduate of an accredited Medical Assistant Program preferred, but not required (training will be provided).
Current Washington State Medical Assistant Certification preferred, but not required.
1-2 years’ experience in a medical office preferred.
Familiarity with or working knowledge of Electronic Medical Records a plus.

Responsibilities

Assist in providing direct patient care for office visit patients, which may involve arranging exam room instruments and equipment, maintaining supplies, disposing of contaminated supplies, sterilizing medical instruments, positioning patients for exams and procedures, collecting and preparing laboratory specimens, and obtaining vitals, patient history, and chief complaints.
Assist providers within clinic procedures, which may involve preparing patient exam, dressing, and/or procedural areas using vigorous aseptic technique, holding patients in position for extended periods, manipulating body parts, using instruments to hold procedural or imaging areas immobile, or positioning patients on tables, and handing providers instruments while standing for long periods.
Report test results to patients as indicated by the physician in a timely manner.
Chart all vital information in the electronic record and ensure all information related to medication, health history, and reason for visit is obtained and documented.
Perform phone triage, post-op calls, and respond to voicemail messages, preferably within the same business day but no later than 24 business hours, and perform required actions.
Document all encounters.
Maintain patient documentation for visits and communications in person or over the phone.
Coordinate care and diagnostic testing at other facilities as indicated by the physician.
Assist the provider in e-scribing and maintaining the medication list.
Assist the provider in maintaining communication with referring doctors.
Maintain equipment and ensure supplies are stocked and in place.
Follow all other daily team duties and special tasks as assigned.