Medical Admin Assistant

University Healthcare Alliance•Pleasanton, CA

About The Position

The Medical Administrative Assistant is a member of the clinic patient care team who performs clinical tasks and procedures and coordinates administrative services to support timely, efficient patient care. The role includes the duties of a Medical Assistant I, with additional assignments of moderate scope and complexity that require judgment within defined guidelines. The assistant works in an assigned area to develop expertise in a specialty or clinic and continues to build knowledge and skills; work is reviewed for accuracy and completeness. The role combines clinical support with front-desk and care-coordination functions, including patient greeting and registration, insurance eligibility and authorization, scheduling, telephone management, referral coordination, and other clinic activities. Additional responsibilities include managing patient portal and inbox messages, assisting with physician procedures, handling disability paperwork and prescription refills and prior authorizations, supporting clinic huddles, training and orienting new employees, maintaining the department A3, assisting with telemedicine, and scribing for providers. The position requires 20% travel and involves work in a clinical environment with exposure to biohazards, including blood-borne pathogens and hazardous drugs.

Requirements

High school diploma or GED equivalent.
Medical Assistant Certificate/Diploma from an approved school or institution, or equivalent documented training.
One to three years of related experience.
Current American Heart Association Basic Life Support for Healthcare Providers certification.
Medical and clinical knowledge and skills, including rooming, vital signs, injections, tests, procedures, and medical terminology.
Professional verbal and written communication skills consistent with C-I-CARE standards.
Proficient computer skills, including keyboarding, Microsoft Office, and electronic medical records.
Knowledge of applicable scheduling systems, EMR systems, and clinic databases.
Organizational and multitasking skills to manage varying procedures and interruptions.
Ability to work flexibly, cooperatively, and collaboratively with others.
Ability to independently apply knowledge to work and prioritize tasks.

Responsibilities

Perform Medical Assistant I duties and additional clinical and administrative assignments.
Manage patient portal and inbox messages, refills, and patient inquiries independently.
Assist with physician procedures and referral inquiries.
Manage disability paperwork and prescription refills and process prior authorizations.
Assist with coordinating clinic huddles.
Train and orient new employees.
Participate in maintenance of the department A3.
Assist providers with telemedicine services as needed and scribe for providers.
Greet patients and visitors courteously and professionally.
Update patient demographic information and identify accepted insurance plans.
Check patients in and mark them as arrived; determine copayments or account balances, accept and record payments, obtain applicable waivers and signatures, and scan identification or insurance documents when appropriate.
Schedule follow-up appointments and resolve registration discrepancies through assigned work queues.
Prioritize own tasks and independently check the in-basket, refills, and patient messages.
Perform other assigned duties and participate in organization projects.
Follow C-I-CARE standards to support an exceptional patient and family experience.