MEDICAL ADHERENCE NURSE CARE MANAGER

Whitman-Walker Health • Washington, DC

11d • $73,424 - $89,627 • Hybrid

About The Position

The RN Care Manager works as part of a multidisciplinary team to provide primary and specialty care to patients who present with many different chronic illnesses. They provide treatment around adherence issues and/or unstable status related to disease management, with emphasis on medical adherence, self-management, health promotion, and harm reduction. Develops care plans, refers patients to necessary internal and/or external resources (e.g., substance abuse, mental health, specialists), and monitors medical progress in accordance with premier quality care standards.

Requirements

• Ability to work independently with minimal supervision.
• Ability to manage time and effort in order to meet strategic objectives.
• Knowledge of principles and processes for providing excellent customer service, both internal and external.
• Knowledge of all applicable WWH policies and procedures.
• Excellent oral and written communication skills.
• Knowledge of healthcare information systems with the ability to adapt to new electronic medical records and population health platforms.
• Analytical skills necessary for the preparation of accurate, concise, and comprehensive reports.
• Ability to maintain records and information in an accurate, timely, and confidential manner.
• Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.
• Fluency in medical terminology
• Bachelor of Science in Nursing or Equivalent work experience required.
• Active licensure as a Registered Nurse in the District of Columbia
• Ability to work harmoniously with diverse groups of individuals required

Nice To Haves

• Master of Science in Nursing or Public Health preferred
• 1-3 years of experience post RN licensure preferred.
• Experience working with an ethnically, culturally, and racially diverse work staff preferred
• 1 year of experience working with people living with HIV or issues related to HIV care preferred.
• Knowledge of eCW EMR (not required, but preferred)

Responsibilities

• Performs and behaves in accordance with Whitman-Walker’s mission, cultural norms, and core values of dignity, respect, affirmation, and humility.
• Maintains a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
• Demonstrates excellent customer service by identifying and exceeding customer requirements.
• Adheres to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
• Maintains data integrity through conscientious use of relevant tools and employing a system of checks and balances.
• Demonstrates organizational skills necessary to multi-task, meet deadlines, and re-prioritize as needed.
• Participates in organizational quality and performance improvement activities.
• Knowledge of HIV/AIDS-related illnesses and substance abuse, including current treatment and adherence strategies, and knowledge of risk reduction intervention strategies, including harm reduction and motivational interviewing principles.
• Knowledge of chronic health conditions, such as diabetes, hypertension, heart disease, etc., with an understanding of the needs of individuals and families across the primary care continuum.
• Ability to assess patients for needs related to treatment education, risk reduction, or prevention.
• Highly developed communication skills, including the ability to function efficiently as part of a multidisciplinary team in providing patient care.
• Ability to conduct sensitive, empathetic interviews that respect the dignity and diversity of patients.
• Ability to prepare accurate, concise, and comprehensive reports.
• Ability to maintain patient records and information in an accurate, timely, and confidential manner.

Benefits

• Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees on the basis of race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, or gender identity. For accommodation in the application process, please contact Human Resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level